Company Description Global City for Translation and Immigration is a prominent immigration and visa processing company based in the Khalda area of Amman, Jordan. The organization supports individuals and businesses with comprehensive visa, immigration, and related documentation services. Team members work in a client-focused environment that values accuracy, confidentiality, and efficiency. The company offers opportunities to build expertise in immigration processes and client relationship management. Joining Global City for Translation and Immigration provides exposure to a diverse client base and evolving regulatory requirements.
Role Description The Account Manager Key Account is a full-time, on-site role located in Amman, Jordan. This position is responsible for managing and growing relationships with key clients, serving as the primary point of contact for their immigration and visa processing needs. Day-to-day tasks include overseeing application workflows, coordinating documentation and translation requirements, monitoring case status, and ensuring timely communication with clients. The role involves developing account plans, identifying opportunities to enhance services, resolving client issues, and collaborating with internal teams to ensure accurate and compliant processing. The Account Manager Key Account is expected to maintain detailed records, track performance metrics, and contribute to continuous improvement of client service standards.
Qualifications
* Candidates should possess strong Account Management and Key Accounts skills to build, maintain, and grow strategic client relationships.
* Candidates should possess solid Analytical Skills and Business Planning capabilities to interpret data, forecast needs, and develop effective account strategies.
* Candidates should possess excellent Customer Service skills to handle inquiries, manage expectations, and provide clear, professional communication.
* Relevant experience in immigration, visa processing, or professional services account management is beneficial.
* Strong organizational skills, attention to detail, and the ability to manage multiple accounts and deadlines are required.
* Proficiency in English and Arabic, both written and spoken, is highly advantageous.
* Bachelor’s degree in Business, Management, Communications, or a related field is preferred.
* Ability to work on-site in Amman, collaborate with diverse teams, and adapt to changing regulations and client needs is essential.
Please send your cv to info@globaltransjo.com
