üìù Job SummaryWe are looking for a Senior CRM Functional Consultant with 3‚Äì8 years of experience to support the delivery of Microsoft Dynamics 365 Customer Engagement (CE) solutions. The role involves working closely with clients and technical teams to translate business requirements into effective CRM solutions.
üìå Key Responsibilities
- * Gather and analyze business requirements and translate them into functional solutions
- Participate in solution design, configuration, and implementation
- Deliver and support D365 CE modules (Sales, Customer Service, etc.)
- Act as a key point of contact between business and technical teams
- Prepare functional documentation and ensure quality deliverables
- Provide guidance and support to junior consultants
- Support pre-sales activities, including demos and client discussions
- Investigate functional issues and coordinate timely resolution
- Participate in UAT, user training, and system adoption
‚úÖ Requirements
- * 3–8 years of experience in CRM / Business Applications
- Minimum 3 years of hands-on experience in Microsoft Dynamics 365 CE
- Experience in full lifecycle CRM implementations
- Strong understanding of business processes and CRM solutions
⚙️ Technical Skills
- * Strong knowledge of Dynamics 365 CE modules (Sales, Customer Service, etc.)
- Experience with Power Platform is a plus
- Ability to translate business requirements into functional designs and system configurations
üí° Soft Skills
- * Strong communication and stakeholder management skills
- Ability to work independently and collaborate with cross-functional teams
- Problem-solving and decision-making abilities
- Very good English (written and spoken)
üì© Apply Now or tag someone who would be a great fit!
