BAN Tourism is a Saudi Destination Management Company (DMC). We design and operate tourism programs across the Kingdom for government entities, corporates, delegations, and individual travelers.
We are looking for a full-time team member to join our operations team and take ownership of turning ideas into experiences our guests live on the ground.
Responsibilities
Experience Design:
Design tourism programs and experiences, and build detailed hour-by-hour itineraries
Create new experiences that reflect the identity and culture of Saudi destinations
Develop day trips and seasonal programs in coordination with the sales team
Operations & Coordination:
Coordinate with suppliers: hotels, transportation, restaurants, guides, and experience providers
Prepare an operations file for each program (schedule, roles, contacts, and contingency plans)
Follow up on bookings and supplier confirmations before every trip
Field Supervision:
Be on site to supervise program delivery from arrival to departure
Solve on-trip issues quickly and calmly
Ensure all parties meet quality and timing standards
Quality & Improvement:
Collect guest feedback and ratings after each program
Prepare a post-trip report covering what worked and what needs improvement
Help build and evaluate our supplier database
Qualifications
Available to work full-time
Genuine passion for tourism and an understanding of what makes a great guest experience
Able to work in the field and travel within Saudi Arabia, including weekends when programs require
Professional proficiency in English, spoken and written
Strong organizational skills and ability to manage multiple tasks at once
Calm and resourceful under pressure
Excellent communication skills with guests and suppliers
Nice to Have
Tour guide license
Previous experience in tourism operations or events
Knowledge of tourist destinations across Saudi Arabia
