Company Description The Parisian Hotel is a centrally located property near the Solidere central business district, offering guests convenient access to Beirut’s main sights. The hotel features 8
6 guestrooms with amenities such as minibars, cable TV with on-demand movies, private balconies, dining areas, and seating areas, with many rooms offering sea views. Bathrooms are equipped with bathtubs, showers, and hairdryers to ensure a comfortable stay. On-site dining at John Posh Café includes local and international cuisine for breakfast, lunch, and dinner, along with fresh cocktails, coffee, and confectioneries. The hotel provides 24-hour reception and concierge services, valet parking, and car rental and limousine options to support a seamless guest experience.
Role Description This full-time Front Desk Agent - Night Shift role is an on-site position based at The Parisian Hotel in Beirut. The individual in this role will handle late-night guest check-in and check-out, manage reservations and room assignments, and respond to guest inquiries in person and by phone. The Front Desk Agent will process payments, issue room keys, and ensure accurate documentation in the hotel’s systems. Additional responsibilities include coordinating with housekeeping and maintenance teams, monitoring lobby and entrance activity for guest safety and comfort, and resolving guest concerns promptly and professionally. The role also involves providing information about hotel services, local attractions, and transportation options, while maintaining a calm and welcoming atmosphere throughout the night shift.
Qualifications
* Lebanese citizens only.
* Strong customer service skills, with the ability to handle guest requests and concerns professionally and courteously.
* Experience with receptionist duties and front desk operations, including check-in/check-out and handling guest inquiries.
* Proficient phone etiquette and communication skills for managing calls, messages, and guest interactions.
* Knowledge of reservations processes, basic booking systems, and room assignment procedures.
* Ability to work overnight shifts reliably, with strong attention to detail and organizational skills.
* Basic computer literacy and familiarity with hotel management or POS systems is preferred.
* Fluency in English and Arabic is highly beneficial; additional languages are an advantage.
* Previous experience in hospitality or a front desk role is preferred but not strictly required.
* Ability to remain calm under pressure, maintain confidentiality, and uphold hotel policies and standards.
* Perform Night Audit duties, including reviewing and reconciling daily hotel transactions.
