Duties and responsibilities
Handle, retain & develop a selected portfolio of BCC customers.
Build a strong relationship with all customers.
Actively involved in the transition process of accounts
Promote Up selling & Cross selling to all customers
Respond to quote requests
Support sales team on joint calls where needed
Perform a min of 5 Visits each month
Close follow up with agents for better customer service
Handle shipments with utmost care (getting required documents for clearance,
corrections needed on time)
Consistently meet the department KPI for higher work quality
Escalate any problem to higher management urgently on both sides
Handle Ocean Import Bookings FCL/LCL
Handle Client Claims
Assist in receivables collection when needed
Skills
Qualifications
Education:
BA degree, preferable to be in the transportation field
Skills & Abilities:
Customer Service Oriented
Able to work under pressure
Easy going
Proactive
Creative
Excellent Communication Skills.
