Job Summary
Tomohi is seeking a motivated, customer-focused, and target-driven Digital Sales & Customer Success Representative to join its team. In this fully remote role, you will be responsible for promoting Tomohi's online courses, managing incoming leads, and supporting learners throughout their registration and purchasing process. A key focus of this updated role is driving customer success by actively following up with users during and after their demo experiences, ensuring their satisfaction, and identifying strategic opportunities to upsell them into additional courses or premium programs.
The ideal candidate possesses strong communication skills, a sales-driven mindset, excellent follow-up capabilities, and a genuine passion for digital education and online learning.
Key Responsibilities
Sales, Promotion & Upselling
• Promote and sell Tomohi's online courses, programs.
• Respond to leads and inquiries received through phone calls, WhatsApp, social media, and sometimes attend Events.
• Contact potential customers, understand their learning needs, and recommend suitable educational solutions.
• Explain Tomohi's courses, platform features, pricing, and active promotions clearly to prospects.
• Follow up diligently with prospective customers to convert active leads into registrations and sales.
• Proactively engage with current customers utilizing product demos to ensure a highly positive experience and successfully upsell them into full courses or secondary programs.
• Meet and exceed assigned monthly and quarterly sales and upselling targets.
• Maintain an organized, up-to-date database of leads and customer interactions.
Customer Support & Customer Success
• Guide new users on how to seamlessly access and navigate the Tomohi platform.
• Assist customers throughout the registration, subscription, and payment process.
• Act as a dedicated support resource, providing accurate, friendly, and timely information regarding course offerings.
• Follow up closely with new customers to ensure a smooth onboarding and learning experience.
• Manage and resolve customer concerns professionally, coordinating with internal teams when necessary to maintain high satisfaction.
• Cultivate positive, long-term relationships with learners to encourage repeat purchases, extended subscriptions, and word-of-mouth referrals.
Coordination, Marketing Support & Reporting
• Partner with the Marketing team to optimize campaigns, track promotions, and convert leads generated from digital marketing initiatives.
• Synchronize with internal teams regarding course availability, pricing changes, and platform updates.
• Collect structured customer feedback and escalate recurring issues or product suggestions to management.
• Prepare clear daily and weekly reports detailing leads contacted, follow-up statuses, registrations, and closed sales.
• Track individual sales performance against goals and provide status updates on pending pipeline opportunities.
Work Schedule & Location
• Location: Fully Remote.
• Onboarding: One-week, in-person training and onboarding period at the Tomohi office.
• Shift Schedule: Late afternoon shifts from 5:00 PM to 10:00 PM, including weekend coverage on both Saturday and Sunday.
Qualifications & Requirements
• Proven experience in sales, customer success, account management, or a closely related role.
• Prior experience in digital sales, e-learning, education.
• Strong Arabic and English communication skills are required (written and verbal).
• Natural sales flair with a proven ability to meet targets, overcome objections, and drive upsell revenue.
• Outstanding follow-up skills, patience, and a customer-first mindset.
• Confident communicating across multiple digital platforms including phone, WhatsApp, email, and social media.
• Highly organized and capable of working independently under pressure while managing a high volume of leads.
• Proficiency in Microsoft Office and familiarity with CRM systems is preferred.
Key Performance Indicators (KPIs)
• Monthly sales, revenue, and upsell targets.
• Demo-to-sale and lead-to-sale conversion rates.
• Total number of successful registrations and subscription renewals.
• Speed and quality of customer support response times.
• Customer satisfaction scores and retention metrics.
• Volume of repeat purchases and customer referrals.
From: Maya Elzagher [email protected]
Sent: Monday, November 2, 2026 4:30 PM
To: Jennifer Kabalan [email protected]
Subject: Client and Platform Officer Position
Hello Jennifer ,
Please find bellow the required Job Description .
Job Summary
Tomohi is seeking a motivated and customer-focused Digital Sales Representative to join its team.
The role is responsible for promoting Tomohi's online courses and services, managing leads, converting prospects into customers, and supporting learners throughout the registration and purchasing process.
The ideal candidate will have strong communication skills, a sales-driven mindset, excellent follow-up skills, and an interest in digital education and online learning.
Sales & Promotion
• Promote and sell Tomohi's online courses, programs, and subscription plans.
• Respond to leads and inquiries received through phone calls, WhatsApp, social media, website, and other digital channels.
• Contact potential customers, understand their needs, and recommend suitable courses or learning solutions.
• Explain Tomohi's courses, platform features, pricing, and available offers clearly to potential customers.
• Follow up with prospective customers to convert leads into registrations and sales.
• Meet and achieve assigned monthly and quarterly sales targets.
• Maintain an updated database of leads and ensure timely follow-up.
• Identify new sales opportunities and potential customers.
Customer Support & Registration
• Assist customers throughout the registration, subscription, and payment process.
• Guide new users on how to access and use the Tomohi platform.
• Respond to customer questions and provide accurate information about courses and subscriptions.
• Follow up with new customers to ensure a smooth onboarding experience.
• Handle customer concerns professionally and coordinate with the relevant team when necessary.
• Maintain positive relationships with customers and encourage repeat purchases and referrals.
Coordination & Follow-Up
• Coordinate with the Marketing team regarding campaigns, promotions, and leads generated through digital marketing activities.
• Follow up on leads generated from social media and online campaigns.
• Coordinate with the relevant teams regarding course availability, pricing, promotions, and platform updates.
• Collect customer feedback and communicate suggestions or recurring issues to management.
• Support promotional activities and initiatives aimed at increasing Tomohi registrations and sales.
Reporting
• Prepare daily and weekly reports on leads, follow-ups, registrations, and sales.
• Track sales performance and follow up on pending opportunities.
• Provide regular updates regarding customer feedback, sales activities, and challenges.
Qualifications & Skills
• Previous experience in sales, customer service, telesales, or a similar role is preferred.
• Experience in digital sales, education, e-learning, or online platforms is a plus.
• Strong communication and interpersonal skills.
• Sales-oriented with a strong ability to achieve targets.
• Excellent follow-up and customer service skills.
• Good negotiation and persuasion skills.
• Ability to communicate with customers through phone, WhatsApp, email, and social media.
• Ability to work under pressure and manage multiple leads and tasks.
• Proficiency in Microsoft Office and CRM systems is a plus.
• Strong Arabic and English communication skills are required.
• Basic understanding of digital platforms and online learning is preferred.
Key Performance Indicators (KPIs)
• Monthly sales and revenue targets.
• Number of registrations and subscriptions.
• Lead-to-sale conversion rate.
• Number of leads contacted and followed up.
• Customer response and satisfaction.
• Repeat purchases and referrals.
