JOB CONTENT
To oversee the total operations of the store ranging from merchandising, sales, customer service, staff development to other day-to-day administrative functions, in order to ensure the effective functioning of the store, achievement of business goals and enhancement of the company’s image in the market.
Key ResponsibilitiesFUNCTIONAL RESPONSIBILITIES
- Oversee the day-to-day operations of the store. Review previous days’ sales figures and take proactive initiatives to ensure stores targets are met. Monitor sales KPI’s to ensure budgets are achieved.
- Monitor staff performance with respect to customer service ensuring that all customers are greeted and met courteously, as well as attended to their needs for information/ repairs/ alterations etc.
- Guide, coach and train sales people on customer service disciplines. Ensure product knowledge and market/competition intelligence is given as on going in store training.
- Resolve customer issues as required. Maintain accurate customer database through Amber Loyalty program.
- Organize the store layout to create the right ambience. Merchandise goods prominently on shelves as per company/ brand specifications, use window/ visual displays to enhance the appeal. Maintain cleanliness / hygiene at all levels of store operations. Replenish stock daily.
- Verify stock at the beginning and end of each shift, replenish stocks according to season and size. Take a total stock count at least twice a year and monitor compliance with stock transfer procedures, with a view to ensure availability of optimum stocks of the latest items at all times.
- Identify slow and fast moving items back to buyers on a monthly basis.
- Supervise the staff with respect to their personal grooming, conduct during business hours, level of product knowledge and customer service. Ensure adherence to all company policies and procedures.
- Identify and resolve IT system errors as required.
- Guide, coach, and motivate staff continuously to bring out their potential and enable them to improve their performance. Develop and mentor employees, identify specific training needs. Monitor effectiveness of individual’s progress within the team.
- Conduct daily store huddles to ensure that teams are up to date with relevant business information.
Education, Experience, Functional Skills And KnowledgeEducation/ Qualification
- * Graduate in any discipline with tertiary qualifications in sales.
Experience
- * 5 to 7 years’ experience in high end fashion industry preferably involving direct sales.
Functional Skills & Specific Knowledge
- * Excellent communication and interpersonal skills
- Good command of spoken and written English essential
- Knowledge of other languages including Arabic/Italian advantageous
- Pleasant personality and good grooming
- Computer literate with knowledge of basic accounting procedures
- Ability to take ownership of the business
COMPETENCIES
- Achievement Drive
- Building Relationships
- Empathy
- Influencing
- Serving Customers
- Team Working
- Conceptual Thinking
- Developing Potential
- Driving Performance
- Leadership
