Submit in CRM the ADSL, FTTH & VDSL applications received from D2D part-time candidates, in addition to IDM & Cyb reseller
Check D2D Google Sheet: check feedback & take action
Answer dealers’ inquiries regarding ADSL status, modems delivery and orders delay, complaints, provide them with soft copies of SOA & Invoices if needed.
Liaise with appropriate parties if any issue is pending internally.
Call the customers outside greater Beirut to schedule appointments and assign their orders to the concerned party (modems delivery, application & payment collection, 4G delivery, modems to be retrieved etc.), request devices from the warehouse, prepare the necessary waybills, add the updated feedback in CRM
Follow up dispatch and payment delays with the delivery companies.
Update the shipment’s status daily (check the status of the waybill on the relevant websites . If successfully delivered, inform the sales team to proceed with the related opportunity, provide them by email with a soft copy of the receipt and resolve the dispatch case in CRM, in case of modem delivery attach a soft copy of the proof of delivery and close CRM dispatch case, update the modem to be retrieved file, return the used modem to the technical team for cancellation cases).
Reconciliation of the monthly invoice.
Handle direct dispatch scheduling and assignment, add the feedback received from the dispatch team in CRM and follow up with the sales team any pending issue (customer cancelled/not ready etc.)
Request modems from the warehouse for walk in customers.

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About the company

GlobalCom Holding s.a.l

Telecommunications • 201-500 employees

GlobalCom Holding s.a.l, a Holcom group company, is a leading provider of Internet, Data Communications and Multimedia Solutions in Lebanon, established in 1992, and is the majority shareholder of its operating companies: GlobalCom Data Services (GDS) s.a.l, IDM s.a.l., Cyberia s…

Main Responsibilities

Submit in CRM the ADSL, FTTH & VDSL applications received from D2D part-time candidates, in addition to IDM & Cyb reseller
Check D2D Google Sheet: check feedback & take action
Answer dealers’ inquiries regarding ADSL status, modems delivery and orders delay, complaints, provide them with soft copies of SOA & Invoices if needed.
Liaise with appropriate parties if any issue is pending internally.
Call the customers outside greater Beirut to schedule appointments and assign their orders to the concerned party (modems delivery, application & payment collection, 4G delivery, modems to be retrieved etc.), request devices from the warehouse, prepare the necessary waybills, add the updated feedback in CRM
Follow up dispatch and payment delays with the delivery companies.
Update the shipment’s status daily (check the status of the waybill on the relevant websites . If successfully delivered, inform the sales team to proceed with the related opportunity, provide them by email with a soft copy of the receipt and resolve the dispatch case in CRM, in case of modem delivery attach a soft copy of the proof of delivery and close CRM dispatch case, update the modem to be retrieved file, return the used modem to the technical team for cancellation cases).
Reconciliation of the monthly invoice.
Handle direct dispatch scheduling and assignment, add the feedback received from the dispatch team in CRM and follow up with the sales team any pending issue (customer cancelled/not ready etc.)
Request modems from the warehouse for walk in customers.

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