Job TitleRetail Store ManagerJob ScopeThe Retail Store Manager is accountable for managing the daily store activities from administrative and operational to offering the best customer experience. S/He manages the team towards driving sales, optimizing stock performance and ensuring a proper level of training and knowledge in the store.
Main Duties And ResponsibilitiesTechnical and Operations
- Define, develop and implement the store operational plan as per communicated objectives aiming at exceeding sales objectives
- Establish sales budgets and targets, cascade to the team and ensure individual and store targets are met
- Apply the Apple planogram
- Lead and manage the daily store operational activities to deliver the highest standards of customer service and maximize sales and profitability in line with company’s objectives
- Follow up on the appearance and maintenance of the store and staff to meet Apple guidelines and evaluate audit/mystery shopper reports for improvements
- Ensure a proper storage, tracking and control of inventory and follow up on the merchandising and replenishment of the store while reporting any inventory related issue/opportunity to the Retail Manager
- Optimize the floor coverage and prepare schedules while accounting for vacation plans and days off
- Develop and maintain good working relationships with customers and back office departments securing a smooth flow of operations
- Ensure the cash management policy and all other policies/procedures are implemented in the store and that cash registers are accurately reconciled
- Attend to operational problems namely customer complaints, in coordination with the back office, to ensure an uninterrupted operation and achieve customer satisfaction
- Conduct periodic market studies and exchange best practices and recommendations with the Retail Manager and other Store
- Managers on a regular basis
- Prepare and issue periodic reports on store performance and other metrics supporting operational decisions
- Work closely with the HR Department on staffing needs and training plans
- Ensure that the company’s policies and procedures are implemented/applicable at all times
Talent Development
- Lead and coach the team cultivating empowerment and ownership
- Develop capabilities and secure a solid succession plan
- Conduct regular performance reviews, identify training needs and oversee development plans.
Position RequirementsEducationBachelor’s degree in Business Administration or any other related field.
ExperienceAt least 5 years of relevant experience.
