Overview Of The Role:
- The Retail Sales Representative is pivotal in generating sales and delivering a positive customer experience. The role involves maintaining store standards, assisting with store operations, and enhancing customer service. Success in this role is characterized by meeting sales goals, ensuring a clean and organized environment, and complying with company procedures. The representative contributes to a positive brand image and effectively manages product information and pricing to enhance customer satisfaction.
What You Will Do:
Customer Service
- Provide a high level of customer service at all times, both internal and external.
- Greet customers immediately upon entering the store with a smile and sincere non-business like greeting.
- Sincerely thank all customers for shopping as they exit the store, and invite them back.
- Assist customers by providing current and relevant information about products.
- Provide quality service in the fitting rooms and follow up with customers in a timely manner.
Sales and Store Operations
- Assist with the day-to-day store operations including opening and closing, and cover for Store Manager as needed.
- Train new staff on the Point of Sale (POS) operation and manage corrective actions at the POS.
- Meet or exceed weekly sales goals.
- Participate in all inventories.
- Assume and complete other duties as assigned by store management.
Store Standards and Compliance
- Maintain store standards and cleanliness, creating a sparkling clean and organized environment.
- Ensure compliance with in-store procedures regarding pricing and ticketing to protect against any loss.
- Adhere to dress code and create a positive first impression for customers.
- Perform housekeeping duties as required.
- Maintain cash wrap cleanliness and ensure efficient service at the cash wrap.
Company Policies and Values
- Represent a positive attitude toward the merchandise, the brand, and the company.
- Participate in and attend all store meetings and related functions.
- Follow company policies and procedures 100%.
- Remain punctual and adhere to the designated work schedule.
- Demonstrate flexibility and work well with peers and management to accomplish duties.
Skills
Required Skills To Be Successful:
- Excellent verbal communication skills.
- Proficiency in operating Point of Sale (POS) systems.
- Ability to maintain high store standards and cleanliness.
- Strong customer service and interpersonal skills.
What Qualifies You For The Role:
- High School Degree is required.
- A minimum of 1-2 years of experience in retail sales.
- Good verbal communication skills and the ability to handle some heavy lifting.
- Ability to stand for a minimum of 8 hours during shifts.
