Role Summary
The Branch Supervisor is responsible for supervising daily branch operations, team performance, service quality, and brand standards while supporting sales and operational targets.
Key Responsibilities
- * Supervise daily branch operations and service flow.
- Lead the branch team and organize daily tasks and shifts.
- Monitor sales, service, productivity, and basic branch KPIs.
- Ensure excellent customer experience and handle complaints.
- Maintain food quality, hygiene, and brand standards.
- Monitor stock availability, receiving, and wastage.
- Support cost control and branch sales improvement.
- Ensure promotions and operational initiatives are properly executed.
Qualifications
- * High school diploma or equivalent.
- F&B, retail, or customer service experience preferred.
- Good leadership and communication skills.
- Ability to work in a fast-paced environment.
Reports ToArea Manager / Regional Operations
