From Land to Sea – Active Experiences in Nature’s Purest Form
Red Sea Sports & Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG), responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination. RSSE manages and operates a diverse portfolio of sports, adventure, and leisure offerings, including water sports through Galaxea, adventure activities via Akun, and leisure experiences delivered by WAMA.
RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic & Paralympic Committee, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.
Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.
Job Purpose
The Reception & Retail Specialist is a site-based role responsible for delivering an exceptional first impression and seamless guest experience at the Center. As the primary point of contact for visitors, this role plays a critical part in shaping the overall guest journey through professional engagement, efficient administration, and high-quality retail operations.
The role combines front-of-house guest interaction with back-of-house administrative and retail responsibilities. The Reception & Retail Specialist is expected to demonstrate strong interpersonal skills, commercial awareness, and organizational excellence to ensure the smooth day-to-day operation of the Center while maximizing sales performance and maintaining service standards aligned with luxury hospitality expectations.
Key Responsibilities
1. General Responsibilities
- Support the Center Manager in the day-to-day operations and overall performance of the Center.
- Maintain a professional, welcoming, and well-presented reception and retail environment at all times.
- Deliver all sales transactions in a professional, accurate, and customer-focused manner.
- Manage inventory planning, including pre-opening stock preparation and long-term retail forecasting.
- Oversee purchasing budgets and ensure optimal stock levels are maintained.
- Support operations across multiple sites, including remote work and on-site visits as required.
2. Pre-Opening Support
- Collaborate with the Center Manager in the setup and operational readiness of the Center.
- Support cross-functional teams during the delivery phase to ensure projects are completed as designed and operational targets are met.
- Develop a thorough understanding of retail products, services, and activities offered within the destination.
- Gain familiarity with courses and programs, including requirements, materials, and guest eligibility criteria.
3. Operational & Retail Management (Post-Opening)
- Ensure all activities and services delivered through the Center meet professional and operational standards.
- Manage and oversee daily retail operations in line with company policies and procedures.
- Maintain accurate records of retail transactions, inventory, and reporting.
- Implement strategies to enhance customer satisfaction, increase sales, and improve profitability.
- Ensure effective merchandising of products to optimize visual appeal and revenue generation.
- Address guest inquiries, manage bookings, and resolve complaints efficiently and professionally.
- Support activity registrations, equipment rentals, and coordination between guests and operational teams.
- Act as a key communication link between guests, instructors, and operational staff.
- Maintain strong working relationships with internal teams and external stakeholders.
4. Health, Safety, Environment & Quality
- Ensure compliance with all safety, environmental, and quality standards and procedures.
- Promote a safe, clean, and organized working environment in line with company policies.
- Escalate any operational or safety concerns to the Center Manager promptly.
5. Policies, Procedures & Reporting
- Adhere to all company policies, SOPs, and operational guidelines to ensure consistency and control.
- Maintain accurate documentation, reporting, and administrative records.
6. Continuous Improvement
- Identify opportunities to enhance operational efficiency, customer experience, and retail performance.
- Contribute to process improvements aligned with international best practices and organizational objectives.
Job Requirements
Qualifications & Experience
- Proven experience in hospitality, retail, or front-office operations.
- Demonstrated track record in sales and customer service delivery.
- Familiarity with reception and retail operational practices and procedures.
Core Competencies
- Excellent communication skills in English (written and spoken); Arabic is an advantage.
- Strong customer service orientation with a proactive, “can-do” attitude.
- Commercial awareness with strong sales and upselling capabilities.
- Highly organized with strong attention to detail.
- Ability to work in a fast-paced, dynamic, and multicultural environment.
- Strong interpersonal skills with the ability to engage high-end clientele.
- Problem-solving skills with the ability to handle guest requests and complaints effectively.
- Professional presentation aligned with luxury hospitality standards.
- Ability to work both independently and collaboratively within a team.
- Proficiency in Microsoft Office applications and basic administrative systems.
- Social media awareness and basic digital engagement skills.
Desirable Skills
- Additional language proficiency (preferably Arabic).
- Interest or background in marine conservation, sustainability, or environmental education.
- Experience in resort, dive center, or tourism-related environments.
Job Context
- Operates within a luxury destination environment requiring high standards of service delivery.
- Requires flexibility to work varied shifts, including weekends and peak seasons.
- Involves both front-facing guest interaction and administrative responsibilities.
- Plays a key role in delivering a memorable and engaging guest experience while supporting commercial objectives.
