Department: Digital Strategy & Web
Location: United Arab Emirates - Dubai
DescriptionAt Kempinski, we don't just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences.
We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team.
If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. Come, be a part of our story.
This role is the analytical backbone and operational facilitator of the digital team. As Project Manager & Data Analyst, you translate complex digital performance data into clear, actionable insights that drive strategic decisions across the organization. You are the connective tissue between digital initiatives and commercial outcomes: coordinating cross-functional projects, producing executive-ready reporting, and ensuring data tells the story that moves the business forward.
Key Responsibilities Digital Excellence & Strategic Planning: In alignment with digital leadership, create and monitor global digital timelines and facilitate project completion as per deadlines and goals. Enhance visibility on quarterly and yearly goals within the department and to external stakeholders.
* Cross-Functional Projects: Manage and coordinate digital projects across Revenue Management, Marketing, IT, and hotel operations – ensuring timelines, deliverables, and dependencies are tracked,
communicated, and delivered on schedule.
* Stakeholder Communication & Alignment: Act as the communication hub for digital initiatives, ensuring regional teams and commercial departments are informed and aligned.
* Digital Performance: Design and deliver regular performance updates for the Global Digital & Ecommerce teams, and commercial stakeholders (Revenue Management, Marketing). Translate data into concise insights and clear recommendations that inform strategic and tactical decisions.
* Analytics & Visualization: Own the creation and maintenance of dashboards and reporting tools that provide real-time visibility into key digital KPIs (LookerStudio, Datorama/Salesforce). Continuously improve reporting cadence, templates, and workflows to increase reporting efficiency and relevance.
* Data Integrity & Quality Assurance: Ensure accuracy and consistency of data across analytics platforms, tracking setups, and reporting outputs. Flag discrepancies and work with technical teams to resolve tracking
or attribution issues.
* Ad Hoc Business Support:* Respond to urgent data requests and business questions with speed and precision.
Skills, Knowledge and Expertise Experience: Minimum 4+ years in Digital, Project Management, BI or Analytics, preferably in luxury hospitality * Technical Proficiency:*Advanced proficiency in analytics and reporting tools including Google Analytics (GA4), Excel/Google Sheets, and data visualization platforms (Looker Studio, Tableau, Power BI, or similar). * Proven project management experience with strong organisational skills, attention to detail, and the ability to manage multiple work streams simultaneously. Commercial acumen and business mindset. * Understanding of digital & e-commerce KPIs across all channels (paid, SEO, web/app)
