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Job description:
Support the Regional Sales Director during customer meetings and business development activities
Deliver technical presentations, workshops and demonstrations of IDEMIA solutions
Answer customer technical questions and articulate IDEMIA’s key differentiators
Lead technical discovery sessions to understand customer requirements and business challenges
Support Proof of Concept (POC) activities from planning through to completion
Configure and deploy IDEMIA products and solutions for demonstrations and POCs
Act as the primary technical contact for customers, partners and system integrators during evaluations and POCs
Define solution architectures and recommend the most suitable products and services to meet customer requirements
Prepare technical documentation, solution designs and customer presentations
Work closely with Product Management to communicate customer feedback and market requirements
Monitor competitor activity and industry trends and provide recommendations for product evolution
Collaborate with Engineering, Product, Support and Sales teams to resolve technical issues
Support project handover activities where required
Provide accurate weekly and monthly activity reporting
Travel across Saudi Arabia and the wider Middle East region as required
Profile description:
5+ years of experience in a customer-facing technical, integration, pre-sales or solutions engineering role
Bachelor's degree in Computer Science, Information Technology, Electronics Engineering or a related discipline
Experience working with biometric technologies, identity management, physical access control or security solutions
Experience supporting customer demonstrations, technical workshops, proof of concepts (POCs) and solution design activities
Strong understanding of solution architecture, systems integration principles and enterprise infrastructure environments
Experience working within government, airport, transportation, public security or critical infrastructure environments is highly desirable
Excellent troubleshooting, analytical and problem-solving skills
Strong communication, presentation and stakeholder management skills, with the ability to engage both technical and non-technical audiences
Experience working collaboratively with customers, partners and system integrators
Additional Information
This role requires regular travel across Saudi Arabia and may require regional travel when supporting customer engagements, demonstrations and proof of concepts
