ResponsibilitiesHere's what you'll do during a typical day:
Essential Functions
- * Perform cashiering functions at restaurant and bar outlets.
- Reconcile daily cash receipts and transactions to ensure accuracy and completeness. Investigate and resolve any discrepancies in a timely manner.
- Take responsibility for the cashier’s house fund and it’s safekeeping as per the hotel standard and policies.
- Enforce the credit policies of the hotel and ensures the completeness of all settled guest checks with supporting documents.
- Accomplish cashier’s remittance report and remits cash receipts collected to the designated drop box at the end of shift.
- Assist guests with payment inquiries and provide receipts for transactions. Address any billing discrepancies or issues courteously and professionally.
- Ensure compliance with hotel policies, procedures, and regulatory requirements related to financial transactions and record-keeping.
- Stay informed about updates to financial policies, procedures, and systems. Participate in training sessions and professional development opportunities to enhance job knowledge and skills.
- Execute financial transactions accurately and efficiently, including handling cash, checks, and POS, while adhering to established procedures and protocols.
- Assist in training new cashiers on cash handling procedures, software systems, and customer service standards to ensure consistency and efficiency in operations.
- Identify opportunities to streamline cash handling processes and improve efficiency. Collaborate with management to implement enhancements and best practices.
- Collaborate with other departments, such as front office and accounting, to resolve billing discrepancies, address payment issues, and improve overall guest satisfaction.
- Assist in organizing and maintaining documentation related to cash transactions, receipts, and financial records. Ensure compliance with record-keeping policies and procedures.
- Assist with internal and external audits by providing requested documentation, supporting evidence, and explanations of cash handling practices. Address audit findings and implement corrective actions as necessary.
Supportive FunctionsIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
QualificationsWhat It Takes to Make the StayThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Proficient in processing cash transactions accurately, including receiving payments, making change, and balancing cash drawers.
- Ability to provide friendly and efficient service to customers, handling inquiries, resolving issues, and ensuring a positive shopping experience.
- Capable of accurately counting money, verifying checks and credit card transactions, and detecting counterfeit currency.
- Familiarity with operating electronic cash registers or POS systems to process transactions quickly and efficiently.
- Understanding of upselling and cross-selling techniques to promote additional products or services and maximize sales opportunities.
About UsJoin an Award-Winning Workplace CultureAt Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
