Job DescriptionJob DescriptionPosition StatementThe Order to Cash Specialist is responsible for delivering high‑quality credit control services to hotels supported by the UAE Centre of Excellence (COE). The core focus of the role is collections, credit management, and ageing control, ensuring that customer balances are recovered promptly and accurately.
The role supports invoicing and payment posting as secondary tasks and during leave cover, but the primary accountability is credit control—reducing aged debt, improving DSO, maintaining customer relationships, and ensuring accuracy of the receivables ledger in line with Hilton policies and compliance requirements.
*Responsibilities*Position SummaryThe Order To Cash Specialist Ensures Timely And Effective Collection Efforts, Accurate Customer Account Maintenance, And Strong Collaboration With Hotel Teams And External Customers. Responsibilities Include:
Core Responsibilities
Success Measures* Lead with our Culture: Demonstrate Hilton’s COE Values by delivering high‑quality outputs, communicating clearly with customers, contributing to process improvements, embracing change with agility, and maintaining strong compliance and attention to detail. * Operational Excellence – Centralization: Contribute at least one OTC project idea annually to support COE centralization and continuous improvement. * Operational Excellence – Customer Satisfaction: Support delivery of the CoE Customer Promise by contributing to improved hotel satisfaction across Performance, Communication, Problem‑Solving and Teamwork. * Maximize Performance + Ageing Control: Ensure no more than 10% of total ageing is over 90 days. + Invoicing Timeliness: When supporting invoicing, ensure 90% of invoices are sent within 5 business days, including items in query, based on check‑out date vs. invoice completion or pending delivery dates. + Unapplied Entries: Ensure no more than 10% of outstanding unapplied credit notes and payments are older than 5 business days.
Direct Reports
This role has no direct reports.
The success in this role will demonstrate itself through the following attributes and skills:
Qualifications*Required Qualifications** Minimum 2 years’ experience in Order to Cash, Credit Control, or Accounts Receivable. * Strong communication skills (written and verbal). * Highly organized, proactive, and comfortable working to tight deadlines. * Ability to build relationships with customers and hotel teams. * Fluent in English.
Preferred Qualifications
About UsJoin an Award-Winning Workplace CultureAt Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
*About The TeamHow We’ll Help You ThriveBenefitsAt Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
Job Details
Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Ras Al Khaimah Company Website: http://stories.hilton.com Job Function: Finance Company Industry/
Sector: Hospitality
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