Junior Operations & Collections Executive üìç Dubai, UAE
About MCL FinanceSince 2018, we've helped over 2,000 SMEs across the UK and UAE access the capital they need to grow — fast, clear, and with care. We believe finance should work better for the people building our economy: fewer hurdles, faster answers, and support that actually feels human. We back ambition with real funding and smart tools, backed by a team that gets what running a business takes. Our model puts people over paperwork — we work with brokers and business owners to deliver funding that fits, without the faff.
üéØ Our MissionTo reshape SME finance and level the playing field for good ‚Äî giving ambitious businesses the fast, fair funding they need to build what's next.
The RoleThe Junior Operations & Collections Executive supports the day-to-day processing and servicing of invoice factoring cases. You'll coordinate with brokers and customers, make sure applications and documents are complete, see post-disbursal requirements through to completion, and support collections on early-stage overdue accounts. It's a hands-on role with full training and a clear path to progress within MCL's operations team.
Key Responsibilities
- Act as a day-to-day contact for brokers on case updates and document requests
- Log new applications and maintain accurate case records in our CRM/loan management system
- Review submissions against MCL's document checklist and follow up for missing information
- Ensure cases are complete and properly organised before passing them for credit assessment
- Coordinate with brokers, customers and the internal credit/operations team throughout the process
- After disbursal, contact customers to complete required agreements, signatures, acknowledgements and other checks
- Collect and verify security documents (e.g. cheques, direct debit mandates) as required post-disbursal
- Track outstanding post-disbursal requirements and follow up until completion
- Monitor assigned early-stage overdue accounts and make collection calls when payments are missed
- Follow up professionally but persistently with customers on overdue payments
- Maintain accurate notes of calls, payment commitments and collection activity
- Escalate broken payment promises and problem accounts to senior team members
- Assist with general operations and administrative tasks as required
üîç What We're Looking For
- 1-3 years of experience in an operations, customer-facing or phone-based role
- Bachelor's degree preferred
- Strong spoken and written English
- Comfortable speaking to customers and brokers over the phone throughout the day
- Highly organised and able to manage multiple cases simultaneously
- Strong follow-up mentality — doesn't need repeated reminders to chase something
- Comfortable having difficult conversations about overdue payments
- Good attention to detail when checking documents
- Experience using a CRM or loan management system
- Basic Excel/Google Sheets skills
Bonus
- UAE experience in finance, lending, factoring, collections, banking, customer service or call-centre roles
Our Offer
- Salary: up to AED 5,000/month, depending on experience
- The opportunity to shape underwriting practice in a growing regional market
- A collaborative, fast-moving team environment
- Genuine progression opportunities as MCL Finance scales in Dubai
- Exposure to senior stakeholders across the wider group
- A business that backs ambition — both our customers' and our own
