We are looking for an experienced IT Network & Backup Engineer to join our technical team in Dubai. The candidate should have strong hands-on experience in networking, firewalls, servers, backup solutions, and IT infrastructure, along with excellent troubleshooting and customer-handling skills.
Key Responsibilities Install, configure, and troubleshoot network infrastructure, including switches, routers, Wi-Fi, VLANs, VPNs, and firewalls.
* Configure and manage Cisco, FortiGate, and other network/security solutions.
* Install and maintain Windows Servers and related IT infrastructure.
* Configure, monitor, and troubleshoot Acronis, Veeam, and other backup solutions*.
* Perform backup monitoring, restore testing, and disaster recovery activities.
* Troubleshoot network, server, hardware, software, and connectivity issues.
* Provide remote and on-site technical support to customers.
* Conduct preventive maintenance and system health checks.
* Support Microsoft 365, Azure, email, and cloud infrastructure.
* Prepare technical reports, documentation, and network diagrams.
* Participate in IT infrastructure projects, installations, migrations, and commissioning.
* Coordinate with vendors and technical teams for escalations.
* Ensure customer issues are resolved within agreed SLA timelines.
Requirements Diploma/Bachelor’s degree in IT, Computer Science, Networking, or a related field.
* 2–5 years of relevant UAE or GCC experience in IT networking and infrastructure.
* Strong knowledge of TCP/IP, DNS, DHCP, VLAN, VPN, routing, switching, and Wi-Fi.
* Hands-on experience with Cisco switches/routers and FortiGate firewalls.
* Experience with Acronis and/or Veeam backup solutions.
* Good knowledge of Windows Server and Microsoft 365.
* Strong troubleshooting and problem-solving abilities.
* Excellent communication and customer-handling skills.
* Valid UAE Driving Licence – Mandatory.
* Ability to travel to customer sites across the UAE.
* CCNA, Fortinet, Microsoft, Veeam, or Acronis certifications will be an advantage.*
Ideal CandidateThe ideal candidate should be hands-on, proactive, technically strong, and customer-focused, with the ability to independently handle network, server, and backup-related issues at customer locations.
- Candidates with a valid UAE driving licence and immediately available to join will be preferred.
