Job Summary
We are seeking an experienced Housekeeping Supervisor to lead the housekeeping team and maintain high standards of cleanliness, hygiene, and guest satisfaction throughout the hotel.
Requirements
- Previous hotel housekeeping experience is essential, preferably including supervisory experience.
- Strong knowledge of guest room cleaning, public area maintenance, and hotel hygiene standards.
- Ability to supervise, train, and evaluate housekeeping staff.
- Experience preparing duty rosters and assigning daily workloads according to occupancy.
- Ability to inspect rooms and ensure they meet hotel standards before release.
- Knowledge of cleaning chemicals, safe handling procedures, and housekeeping equipment.
- Experience controlling linen, amenities, cleaning supplies, and stock levels.
- Good communication skills in Bangali, Arabic, English; additional languages are an advantage.
- Strong attention to detail, organization, and problem-solving skills.
- Willingness to work shifts, weekends, and public holidays.
- Familiarity with hotel property management systems.
Key Responsibilities
- Supervise daily housekeeping operations across guest rooms and public areas.
- Inspect cleaned rooms, report deficiencies, and follow up on corrective action.
- Coordinate room readiness with Reception and maintenance work with the Maintenance team.
- Train staff on cleaning procedures, safety, professional conduct, and guest privacy.
- Monitor supply consumption, prevent waste, and maintain accurate inventory records.
- Handle housekeeping requests and complaints promptly and professionally.
- Maintain lost-and-found records and follow hotel procedures for guests’ belongings.
- Submit daily, weekly reports covering room status, staffing, maintenance issues, and supply needs.
