Company DescriptionAs a Host/Hostess, you will play a key role in delivering exceptional guest experiences by warmly welcoming, guiding, and assisting guests throughout their dining journey. As the face of the restaurant, you will create a refined and personalized arrival experience that reflects the reliable and adaptable spirit of IBIS.
Working closely with the F&B team, you will support smooth front-of-house operations by managing guest flow, reservations, seating arrangements, and ensuring every guest interaction reflects IBIS standards, service excellence, and genuine hospitality.
Job Description
- * Welcome and engage guests in a warm, professional, and confident manner aligned with IBIS service standards.
- Manage guest seating, table allocations, and dining flow based on reservations and walk-in guests.
- Coordinate with the service team to accommodate guest requests and ensure expectations are met.
- Maintain strong knowledge of menus, special events, seating arrangements, and guest preferences.
- Handle guest inquiries, feedback, and concerns professionally, escalating when required.
- Maintain an organized and welcoming host stand and reception area throughout service.
- Manage reservations accurately using restaurant reservation systems, including guest details and seating plans.
- Confirm reservation information and communicate updates with relevant team members.
- Answer phone calls professionally and assist guests with inquiries and bookings.
- Coordinate with the kitchen and service teams to support efficient service flow.
- Assist with side duties such as menu preparation, table resets, and maintaining the entrance area.
- Maintain IBIS grooming and appearance standards while representing the brand with confidence and professionalism.
- Follow all health, safety, hygiene, and company service standards.
- Contribute to a positive team environment through collaboration and effective communication.
Qualifications
- * Preferably 1 year experience in a guest-facing role or lifestyle hospitality environment.
- High school diploma or equivalent required; hospitality-related education is an advantage.
- Excellent communication skills in English; Arabic language skills are highly desirable.
- Confident, welcoming, and professional personality with a passion for guest service.
- Ability to manage busy service periods while remaining calm, organized, and attentive.
- Flexible availability to work weekends, evenings, and holidays as required.
- Well-groomed and professional appearance in line with IBIS brand standards.
