Job Purpose:
Responsible for leading the daily operations of the offering within the Attractions department, ensuring that they run smoothly, efficiently, and meet high guest service standards. This role includes managing procurement, inventory, budgeting, scheduling, and business planning. Will be leading the daily operations of the attraction. tasked with ensuring operational compliance, safety, and financial success while leading a team to provide an exceptional guest experience.
Managerial Accountabilities:
Strategy and Planning
Develop and implement operational strategies for the offering in alignment with the overall strategy of the Attractions department.
Collaborate with Attractions GM to assess the future needs of the attraction, including new offerings, services, and enhancements, and translate these into actionable plans.
Conduct market analysis to inform the development of business plans, identifying trends and opportunities to maximize revenue and guest engagement. Monitor and evaluate the performance of the offering, making data-driven decisions to enhance efficiency and guest experience.
Business Planning
Set and review long-term plans to align with SEVEN's strategy and guest needs.
Identify process improvements and explore new opportunities to enhance offerings and reduce costs.
Procurement and Inventory Management
Oversee the procurement process for all goods and services required for the attraction, ensuring timely delivery and cost-effective sourcing.
Manage inventory control processes, including receiving goods, tracking inventory levels, and maintaining accurate records to prevent shortages or overstocking.
Establish relationships with vendors and suppliers to ensure the consistent and reliable supply of goods necessary for attraction operations.
Stakeholder Relations
Build and maintain strong relationships with key internal stakeholders, including Attractions GM, other department managers, and staff members to ensure effective communication and coordination.
Represent the offering in cross-functional meetings, ensuring that the offering's needs and challenges are addressed.
Engage with external stakeholders, such as suppliers and partners, to secure resources and support for operational needs.
Budget and Scheduling Management
Oversee the budgeting process for the offering, ensuring alignment with departmental financial goals and SEVEN's overall budgetary policies.
Monitor expenditure throughout the fiscal year, ensuring all spending is in line with the approved budget and identifying opportunities for cost savings.
Oversee the scheduling of staff and resources to optimize operational efficiency while controlling costs and maintaining high service standards.
Provide regular financial reports to Attractions GM, highlighting any variances and proposing corrective actions where necessary.
Governance and Resilience
Develop and implement operational policies and procedures for the offering, ensuring compliance with SEVEN's standards and regulations.
Lead risk management initiatives to identify potential operational challenges and develop contingency plans to mitigate risks.
Ensure that all health and safety regulations are strictly adhered to, promoting a safe and secure environment for both guests and staff.
People Management
Direct the recruitment, training, and performance management of the team, ensuring that all staff members are equipped to deliver exceptional service.
Foster a culture of continuous improvement and professional development within the team, providing coaching and mentorship as needed.
Conduct regular performance evaluations, providing constructive feedback and setting clear goals for team members.
Cultivate an inclusive work environment where team members are engaged, motivated, and supported in their roles.
Functional Accountabilities:
Daily Operations Management
Oversee the day-to-day operations of the offering, ensuring all activities are executed smoothly and efficiently.
Coordinate staff schedules to ensure optimal coverage and productivity, addressing any staffing issues promptly.
Manage inventory levels, ensuring that all necessary supplies are available to meet operational demands.
Financial Management
Manage the financial performance of the attraction, ensuring that revenue targets are met, and costs are controlled within the budget.
Prepare detailed financial reports, including budget forecasts, actuals, and variance analyses, for review by senior management.
Collaborate with the finance team to ensure the accuracy of financial records and compliance with SEVEN's financial policies and audit requirements.
Optimization and Innovation
Identify and implement opportunities for operational efficiency and cost-effectiveness within the offering.
Collaborate with Attractions GM and other managers to innovate and improve the offerings and processes.
Stay updated on industry trends and best practices, ensuring that SEVEN's operations remain competitive and innovative.
Scheduling and Resource Management
Develop and maintain efficient scheduling systems for staff, attractions, and events to optimize resources and ensure seamless operations.
Work closely with the HR team to ensure that all shifts are adequately staffed, and employee scheduling adheres to labor laws and internal policies.
Monitor resource allocation to ensure the attraction operates within the established budget and staffing plan.
Guest Experience
Lead efforts to ensure all guest interactions are positive and welcoming.
Address and resolve guest complaints promptly, implementing solutions to enhance satisfaction and build loyalty.
Monitor guest feedback and performance metrics, using insights to continuously improve the overall guest experience.
KNOWLEDGE & EXPERIENCE:
Minimum QualificationsBachelor's degree in hospitality management, Business Administration, or a related field.
Professional Certifications
Certification in Operations Management or Project Management is preferred.
ExperienceRequired Experience
10+ years of relevant experience in operations management within the entertainment or hospitality sectors, with at least 5 years in a leadership role.
Proven track record of managing large teams and complex operations in a guest-facing environment.
Experience in optimizing operations for efficiency and guest satisfaction, with a strong focus on innovation and continuous improvement.
PHYSICAL REQUIREMENTS:
Physical Requirements
Must be able to work independently and perform manual handling tasks, including lifting up to 5kg.
