About the Company
Job Location: Gouna The Chedi Resort El Gouna is seeking an energetic, passionate, and service-oriented Front Office Manager to lead our Front Office team and deliver an exceptional guest experience in line with international luxury hospitality standards.
About the Role
The Front Office Manager will lead and manage the Front Office team, ensuring exceptional guest satisfaction and service quality in line with international luxury hospitality and Steigenberger brand standards, while closely collaborating with other departments to maximize operational efficiency.
Responsibilities
- Lead and manage all Front Office operations, ensuring exceptional guest satisfaction.
- Maintain and enhance service quality in accordance with Steigenberger brand standards.
- Coach, motivate, and develop the Front Office team.
- Ensure efficient management of arrivals, departures, guest requests, and VIP experiences.
- Work closely with Housekeeping, Reservations, Revenue, and other departments to maximize operational efficiency.
- Monitor departmental KPIs, guest feedback, and quality standards while implementing continuous improvements.
Qualifications
- Minimum of 10 years of Front Office experience, including at least 2 years as Front Office Manager or Assistant Front Office Manager in a 5-star hotel or international hotel chain.
Required Skills
- Fluency in English and German (spoken and written) is mandatory.
- Excellent leadership, communication, and interpersonal skills.
- Strong background in guest relations, room operations, and revenue awareness.
- Excellent problem-solving and decision-making abilities.
- Hands-on leadership style with a strong focus on guest satisfaction.
- Well-presented, dynamic, and highly motivated personality.
- Proficient in hotel PMS systems (Opera experience is mandatory ).
- Willingness to work in a fast-paced luxury resort environment.
Preferred Skills
- Early to mid-career professional with the energy and ambition to grow within an international hospitality company.
- High level of professionalism, emotional intelligence, and attention to detail.
- Passion for developing and coaching teams.
- Strong organizational and multitasking skills.
