OverviewCustomer Success ConsultantImpact the momentWe’re looking for a Customer Success Consultant to support our business, reporting to the Head of Customer Success in our Higher Education Sales Organization, the Customer Success Representative will be responsible for owning customer relationships as the primary point of contact throughout the customer lifecycle. The goal will be to be an MEA customer experience champion and drive customer-centric change through insights and data.
How can you make an impact?As a Customer Success Consultant at McGraw Hill Higher Education, you will play a pivotal role in enhancing customer experience and driving business growth. This position focuses on building strong, enduring relationships with customers, ensuring they derive maximum value from the products and services. The ideal candidate is a self-motivated and collaborative individual who takes a relationship-driven approach to their work.
What you will be doing:Engagement and Customer Support
End-to-End Implementation
Account Management* Execute management and growth within Key Digital Accounts as prioritized by Regional Leadership. * Monitor and boost health of existing/new digital adoptions * Liaise with Sales teams to leverage existing adoptions and target prioritized courses/departments * Track and maintain activities via Salesforce.com
Digital Best Practice
We’re looking for someone with:
Why work with us?There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do. As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.
McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
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