Job Description
Orouba Misr Developments is looking for a Customer Service Engineer to join our team and support customers after unit handover, ensuring the quality of finishing works and customer satisfaction.
Key Responsibilities
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Communicate directly with customers to understand their needs and complaints regarding their units.
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Inspect customer units and identify finishing defects or maintenance issues.
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Coordinate with the relevant departments to resolve customer complaints and ensure timely completion of required works.
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Assist customers with finishing selections and provide the necessary technical guidance.
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Prepare and review modified drawings according to customer requirements.
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Coordinate with the site team and follow up on maintenance and finishing works until completion.
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Be responsible for unit handover procedures and ensure customer satisfaction.
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Handle customer inquiries and complaints professionally and follow up until resolution.
Job Requirements
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Education: Bachelor’s degree in Architectural Engineering or Interior Design.
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Experience: 1–3 years of relevant experience.
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Industry Background: Real estate development or construction is preferred.
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Good communication and coordination skills.
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Strong attention to detail and problem-solving abilities.
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Ability to deal professionally with customers and multiple internal teams.
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Location: Alexandria, Egypt.
