Find a job, a company, or an NGO Key Responsibilities
- Respond to customer inquiries through phone calls, WhatsApp, email, and social media.
- Provide accurate information regarding available candidates, recruitment procedures, contracts, fees, and timelines.
- Understand customer requirements and recommend suitable candidates based on their needs.
- Follow up with customers throughout the recruitment process and provide timely updates.
- Coordinate candidate interviews and communication between customers and candidates when required.
- Handle customer complaints and concerns professionally and provide appropriate solutions.
- Coordinate with recruitment and operations teams to ensure smooth processing of customer requests.
- Maintain accurate customer records, inquiries, follow-ups, and service status.
- Follow up on pending customer decisions, contracts, payments, and required documents.
- Build and maintain strong professional relationships with customers.
- Prepare daily/weekly reports on customer inquiries, bookings, contracts, and follow-ups.
Qualifications
- Diploma degree.
- 3–5 years of relevant experience in customer service or customer care.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-management skills.
- Professional telephone and WhatsApp communication skills.
- Strong problem-solving and conflict-resolution skills.
- Good computer skills and familiarity with CRM/customer databases.
- Strong organizational and time-management skills.
- Good Arabic and English communication skills.
- Ability to work under pressure and meet deadlines.
