We are recruiting on behalf of a leading client in the raw Materials Trading for Food and Feed Production for the role of Account Manager in Casablanca. The position is a permanent contract.
Key Responsibilities and Authorities:
- Ensure full compliance with the Company internal policies, procedures and guidelines, including those established under the Group Internal Regulations.
- Take ownership of the commercial relationship with an assigned portfolio of customers, acting as the main point of contact between the Company and the customer and contributing directly to the achievement of the company's commercial objectives.
- Customer Portfolio Management - develop, manage, retain and grow a portfolio of customers within assigned geographical markets, building long-term and mutually beneficial business relationships.
- Sales and Business Development - deliver agreed sales, margin and volume targets, while identifying and developing new business opportunities within existing and prospective customer accounts.
- Commercial Proposals and Negotiation - Prepare, negotiate and close commercial proposals, ensuring appropriate follow-up of contracts, renewals and commercial conditions.
- Pricing and Commercial Management - Negotiate prices, volumes, lead times and other commercial terms in line with the Company commercial strategy, balancing customer requirements with sustainable profitability.
- Performance Management - Monitor relevant commercial KPIs, identify deviations from targets and implement or recommend appropriate corrective actions.
- Customer Understanding and Value Creation - Develop a deep understanding of each customer's business, needs, organisational structure and market environment, anticipating potential challenges and identifying opportunities to provide appropriate solutions and create additional value.
- Cross-Functional Collaboration - Work closely with internal departments, including Marketing, Finance, Customer Service, Procurement, Operations and Quality, to ensure effective execution of commercial activities and alignment with the company's overall business objectives.
- Ensure compliance with all applicable legal and regulatory requirements, as well as internal procedures and work instructions.
- Comply with all applicable occupational health, safety and hygiene requirements.
- Establish effective communication and collaboration with all relevant company departments whenever required to ensure the smooth execution of business activities.
Requirements :
- Bachelor's degree or equivalent higher education programs focused on sales, marketing, negotiation, or management.
- Food Safety / GFSI Certification knowledge
- Proficient in French and English
- Minimum 2 years of relevant experience in an Food Industry Account Management, Sales or equivalent commercial role.
- Experience in both B2B and B2C environments is highly valued.
- Strong organisational, communication and interpersonal skills.
- Customer-oriented mindset combined with a strong focus on business results.
- Strong negotiation and influencing skills.
- Analytical mindset, with the ability to interpret commercial information and identify business opportunities.
- Proactive, accountable and solution-oriented approach.
- Resilience and ability to operate effectively in a dynamic business environment.
