Company Description Laith Al-Lamea is a growing service-focused organization committed to delivering reliable, high-quality support to its customers in Baghdad and the surrounding area. The company emphasizes efficient operations, responsive customer service, and continuous improvement of its service offerings. Team members are encouraged to take initiative, collaborate, and contribute to a professional and respectful workplace. Laith Al-Lamea values integrity, accountability, and strong relationships with both customers and partners.
Role Description The Service Center Manager is a full-time, on-site role based in Baghdad, responsible for overseeing daily operations of the service center and ensuring consistent, high-quality service delivery. This role includes supervising service center staff, organizing work schedules, and monitoring performance to meet operational targets and customer expectations. The Service Center Manager will handle escalated customer issues, coordinate with other departments and vendors, manage inventory and equipment, and ensure adherence to company policies and safety standards. The role also involves tracking key metrics, preparing regular reports, implementing process improvements, and providing coaching and guidance to team members.
Qualifications
