Sociata (formerly Vinelab) has connected brands with GCC’s most influential voices since 2012, bringing growth that's reciprocal: when the creator wins, the brand wins - and when the brand wins, the creator wins.
Deep GCC cultural fluency. Ongoing creator upskilling. 25,000+ creator relationships already in place. A proprietary platform that activates and measures thousands at once.
All built to move culture and the numbers that matter.
Official partners of TikTok, Snapchat and YouTube. First creator marketing company in the world to partner with Amazon on a global creator solution. We use that position to build the middle of the market — because an economy grows when millions of emerging creators start earning, not when a few at the top earn more.
What can you tell your friends when they ask about what you do?
"I look after the brands running creator campaigns in the GCC. I own my accounts end to end - first call to final report - and with the biggest creator network in the GCC behind me, we design campaigns with creators rather than just booking them. Then I show the brand the proof that creators are their strongest growth channel."
About the role
You'll report to the Customer Success Lead and run your own accounts. You're the person the client calls, and you're the one our internal teams go to for insights on what ensures success for the client.
What you'll be doing
→ Looking after your clients
- Being the main person your clients talk to, keeping them in the loop and staying ahead of their questions instead of waiting for them to chase you.
- Running the kickoff call, taking the client's brief, and turning it into a clear internal briefs our teams can actually work from.
- Sharing progress and results with clients, and having awkward conversations when timings or budgets need to change.
→ Sitting between the client and our teams
- Accountable for client success internally and externally.
- Working with the strategy director on developing structured creator-led programs that bring compounding outcomes to brands.
- Supporting the delivery teams with the insights needed to get successful and timely outcomes from their deliverables.
- Develop client and industry understanding to match social and business outcomes.
- Supporting the growth team with client context, campaign insights and opportunities to expand existing accounts and sign new accounts.
→ Keeping campaigns on track
- Making sure the campaign runs to the plan and dates you agreed with the client.
- Keeping an eye on how campaigns are tracking, and flagging problems early, to the client and internally, before a deadline gets missed.
→ Growing your accounts
- Growing what your clients spend with us. That means spotting where we could do more for them and making the case for it, backed up by what we've already delivered.
- Unlocking referral opportunities with existing clients.
What we're looking for
✴︎ Experience
- 3-4 years in customer success, account management or client servicing at a digital or social marketing agency.
- You've run client relationships yourself. You were the one the client called, not the one helping someone else do it.
- You've juggled accounts and campaigns at once without things slipping.
Skills
- Good with people and good at negotiating, including saying no to a client when the yes doesn’t meet the
- Organised, and able to keep timings straight across two teams and campaigns at the same time.
- Happy keeping your campaign info up to date in our systems. Our teams and AI agents rely on it.
- Good at thinking on your feet when something goes sideways.
- Able to crack on by yourself, while still working closely with the teams.
What you're like
- Excellent organizational and project management skills.
- Ability to analyze data and use it to optimize campaigns.
- Creative thinking and problem-solving skills.
- Familiarity with social media platforms and influencer marketing trends.
- Ability to work independently and as part of a team.
- You can handle a fast paced work environment.
What we offer
- Good base salary
- A bonus scheme worth having, partly based on how your accounts grow
- Flexible days and hours. If you need to leave early for the gym or to sort something out, go ahead.
- Plenty of learning. We're proud of how much our people know about what we do.
- Paid leave, as long as you come back!
- Great health insurance
