About The Role And The TeamIn this role, you will ensure the efficient execution of service orders while taking a proactive approach to achieving first-time-fix solutions. You will optimize service time windows, help minimize costs and maximize margins, and coordinate closely with service engineers to improve utilization and customer satisfaction.
You will contribute to reliable and efficient service delivery by coordinating technicians, monitoring vessel movements and keeping relevant stakeholders informed. You will work closely with service engineers, Inside Sales, coordinators, the Graphical Resource Planning (GRP) team and the Technical Service Team Lead. The role is based in Rotterdam. You will work closely with one other Scheduler as part of the team.
Who we are
Radio Holland is dedicated to pushing the boundaries of maritime technology, offering solutions that enhance the safety, efficiency, and sustainability of global shipping. As the first choice for NavCom solutions, we are committed to delivering reliable, cutting-edge navigation and communication technologies that empower vessels worldwide. With a focus on innovation and quality, Radio Holland continues to lead the industry in developing next-generation navigation systems and integrated bridge solutions, supporting maritime professionals in their mission to achieve safe and seamless operations at sea.
Role details & Location
Workplace type: On-site Job Type: Full Time Location Rotterdam, The Netherlands
What You will Do
You Will
- * Collaborate with the Inside Sales department to support accurate quoting processes.
- Communicate effectively with vessel agents, owners and captains to coordinate service activities.
- Monitor vessel movements continuously and provide regular updates to coordinators and the Global Response Platform (GRP) team.
- Match technicians to service jobs based on their competencies and certifications to support successful outcomes.
- Schedule technicians proactively to optimize work preparation time and operational efficiency.
- Work closely with the Technical Service Team Lead to address gaps in service engineer competencies and availability.
- Build and maintain strong working relationships with vessel agents to improve collaboration and service delivery.
What does success look like?
Deliver ResultsA Person Is Successful In This Role When They
- * Ensure Service Engineers are planned effectively and efficiently against confirmed service orders, taking into account competence, certification, location, availability and customer requirements.
- Deliver reliable and accurate planning, ensuring jobs are prepared and scheduled in time and that changes, delays, stand-downs and cancellations are communicated and reflected in the relevant systems.
- Improve first-time-right execution by ensuring Service Engineers receive the correct scope of work, relevant customer and vessel information, required documentation, parts and access information before attending a job.
- Manage competing priorities and limited resources effectively, balancing customer commitments, service capacity, travel time, competence requirements and urgent requests while maintaining an efficient schedule.
- Maintain clear and accurate information in the scheduling systems and tickets, providing Service Engineers, Coordinators and other stakeholders with reliable information to execute the work successfully.
Values and BehavioursAboutSuccess in this role is not only about what you deliver, but also how you deliver it. We expect everyone to work in line with our values:
- Trust to act You take ownership, make informed decisions and follow through on commitments.
- Passionate to perform You bring energy, aim for high standards and look for ways to improve how work gets done.
- Make it fun You contribute to a positive working environment, build constructive relationships and collaborate with others in a way that creates energy.
- Act responsibly You make fair, ethical and sustainable choices, consider the impact of your actions and contribute to an inclusive and respectful workplace.
RequiredWhat You Bring
- * Experience in a scheduling or coordination role.
- Proficiency in technology, planning and coordination processes.
- A customer-centric mindset with a strong focus on meeting client needs and expectations.
- A collaborative approach, creative problem-solving skills and the ability to remain effective in a fast-paced environment.
- Ability to remain calm, resilient and effective under pressure in a fast-paced environment.
Preferred
- * Scheduling or coordination experience in a relevant industry.
- Experience working with multiple operational stakeholders, such as technical teams, customers or external agents.
How we hire
Our hiring process is designed to be structured, fair and inclusive. The process typically includes:
- Application review
- Introductory conversation
- Role-specific interview or assessment
- Final interview
- Offer
We do not ask candidates about current or previous salary. Selection decisions are based on role-related skills, experience, expected contribution and behaviours aligned with our values.
Salary
(For EU only) Between 3.872,13 EUR – 5.486,37 EUR per month and is depending on relevant skills, experience, role level and internal pay framework.
Curious if we are a good fit for you?
If you are an eager and motivated Scheduler with strong planning and coordination skills, a passion for maritime technology and a commitment to exceptional service, we encourage you to apply.
Please apply directly through LinkedIn or via our careers website. After submitting your application, you will receive further communication about the next steps in the process.
Apply now!
