Role Description
The Restaurant Manager role at MYA Restaurant & Lounge is a full-time, on-site position based in Cairo. The Restaurant Manager oversees daily restaurant and lounge operations, ensuring exceptional guest experiences and consistent adherence to MYA’s premium service standards. Key responsibilities include supervising front-of-house and back-of-house teams, managing staff scheduling, coordinating food and beverage service, and maintaining a welcoming and efficient environment. The role involves monitoring customer feedback, addressing service issues, and implementing initiatives to improve guest satisfaction and operational performance. The Restaurant Manager also supports hiring and training team members, manages inventory and cost controls, and collaborates with leadership to achieve revenue and quality targets while upholding brand aesthetics and policies.
Qualifications
- Strong customer-focused mindset with proven skills in Customer Service and Customer Satisfaction.
- Solid Food & Beverage knowledge, including menu understanding, quality standards, and service best practices.
- Experience in Hiring, onboarding, and training restaurant or hospitality staff.
- Excellent Communication skills for interacting with guests, leading teams, and coordinating with stakeholders.
- Previous experience in restaurant or lounge management, preferably in premium or upscale venues.
- Ability to manage operations in a fast-paced environment, including scheduling, inventory, and cost control.
- Strong leadership, problem-solving, and conflict-resolution abilities.
- Proficiency with basic POS and restaurant management systems.
- Fluency in English; Arabic language skills are an advantage.