To serve as the first point of contact for customers, visitors, and employees by providing professional reception and administrative support while ensuring a welcoming and efficient front-desk experience.
Greet and welcome customers, visitors, and employees in a professional and friendly manner.
Handle incoming calls, transfer calls to the appropriate departments, and take accurate messages.
Manage customer and visitor inquiries and direct them to the relevant department or personnel.
Maintain the reception area in a clean, organized, and professional manner.
Register and monitor visitors and maintain visitor records.
Coordinate appointments and assist customers with directing them to the appropriate sales, service, or other departments.
Support the Service and Sales teams by directing customers and providing basic information about the relevant processes.
Receive and distribute incoming mail, documents, and other correspondence.
Maintain necessary reception and administrative records.
Coordinate with security, administration, and other departments regarding visitors and customer access.
Assist with basic administrative tasks, including document preparation, filing, scanning, and data entry.
Handle customer information professionally and maintain confidentiality.
Provide general administrative support to the department as required.
Perform other duties assigned by the reporting manager.
