Purpose:
The Medical Services Administration Support will provide administrative, financial, and operational support to the Medical Services Office staff and patients. The role is the primary handler for patient reception, medical records management, and the complex workflow of insurance billing and sick leave administration, ensuring that all clinic operations and financial transactions are handled efficiently and confidentially.
Responsibilities:
Patient Flow and Reception Management:
- Manage the reception area, handling the flow of patients, incoming phone calls, and inquiries
- Facilitate requests for insurance company subscribers and liaise between the reception area and the nursing counter
Medical Records and Filing System:
- Manage, prepare, and organize the medical records and filing system, paper and digital indexing, for all AUC community members, including faculty, staff, students, and new employees, which includes managing emergency cases and recording daily coming and outgoing records
Financial Processing and Insurance Claims:
- Audit, review, and process all medical insurance company invoices and related pharmacy claims
- Handle petty cash, manage invoices, create new vendor profiles, and generate payment requests (PRs) on SAP for submission to the Controller's Office for reimbursement or settlement
HR and Leave Administration (SAP):
- Process sick leaves for all AUC faculty, staff, and Downtown clinic workers in coordination with HR
- Process the medical team's annual, sick, and emergency leaves within the SAP system
Inventory and Logistics:
- Manage the inventory of medical equipment and supplies, and coordinate all office equipment maintenance, which includes coordinating with the Downtown clinic for the exchange of workers' files and acquiring medicine
Data and Reporting:
- Prepare monthly statistics on visiting patients, chronic cases, and work injuries
- Responsible for receiving and delivering approximately 3,000 monthly medication requests
General Administrative Support:
- Perform other related duties as requested
Requirements:
Minimum Education Requirements:
- Bachelor's degree in a related field
Experience:
- Minimum of five years of experience in the same field
Skills:
- Financial and Technical: Excellent Financial skills
- Proficiency with SAP and other computer software
- Communication and Admin: Excellent interpersonal, communication, administration, organizational, and planning skills
- Professionalism: Ability to maintain a high degree of confidentiality at all times
This position is open until October 15, 2026
Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted
"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
“We thank all individuals who have expressed interest in working at The American University in Cairo.”
