Our client Oman Commercial Complexes Co. is looking to hire an Omani HR Specialist for their company. The position reports to the General Manager. The HR Specialist is responsible for implementing and maintaining practical human resources processes across OCCC Holding and its shopping mall portfolio. The role supports the General Manager in establishing reliable employee records, workforce reporting, recruitment, performance management and consistent HR policies, while coordinating day-to-day HR requirements with Mall Managers and PROs.
Key Responsibilities
- Organization Structure & Manpower Control
- Maintain approved organization charts, job descriptions, position records and reporting lines for Holding and malls.
- Consolidate manpower plans, approved vacancies, headcount and personnel cost information with Finance and Mall Managers.
- Identify missing role definitions, staffing gaps and deviations from approved manpower plans for management review.
- Recruitment & Onboarding
- Coordinate recruitment from approved requisition through screening, interviews, references, offer documentation and joining.
- Maintain candidate trackers, recruitment timelines and communication with recruitment agencies and hiring managers.
- Ensure employment contracts, induction, probation reviews and employee files are completed and documented.
- HR Administration, Attendance & Leave
- Maintain accurate employee master data, contracts, personnel files, leave balances and attendance records across entities.
- Coordinate monthly payroll inputs, changes and benefits with centralized Finance; verify supporting HR information.
- Follow up with Mall Managers on attendance exceptions, leave planning, renewals and missing documentation.
- Coordinate with mall PROs on employee visas, labour clearances, permits and other employment-related government formalities.
- Performance Monitoring & Reporting
- Implement the approved annual KPI and appraisal cycle, tracking objective setting, reviews and completion.
- Coordinate probation assessments, performance improvement documentation and training needs identified by managers.
- Maintain training and development records and support succession information for key positions.
- HR Policies, Employee Relations & Compliance
- Prepare and implement practical HR procedures for attendance, leave, recruitment, conduct, grievances and disciplinary processes, subject to approval.
- Support consistent application of Oman labour requirements and maintain compliance documentation and deadlines.
- Provide first-line HR guidance and coordinate sensitive employee matters with the General Manager and external legal counsel where necessary.
- Ensure confidentiality, proper approvals and documented records for employee-related decisions.
- HR Reporting & Coordination
- Issue a monthly HR dashboard covering headcount, vacancies, recruitment progress, turnover, attendance, leave and manpower cost.
- Follow up on HR action plans with Mall Managers and report overdue actions and compliance gaps to the General Manager.
- Coordinate with Finance, Operations and mall teams to ensure consistent HR data and implementation of approved standards.
- Legal & Compliance Oversight
- Coordinate with external legal advisors on contracts, lease agreements, disputes and litigation matters, as required.
- Monitor compliance with Oman labour laws, applicable regulations and internal policies.
- Support regulatory filings, compliance documentation and legal risk monitoring.
- Liaise with government authorities and legal advisors, escalating significant matters to the General Manager.
Qualifications & Experience
- Bachelor’s degree in Human Resources, Business Administration or related discipline.
- Approximately 4–7 years of hands-on generalist HR experience, preferably in Oman and in a multi-site retail, mall, hospitality or service environment.
- Working knowledge of Oman labour practices, recruitment, employee records, attendance, leave, payroll inputs and employee relations.
- Experience implementing HR processes and reporting independently in a lean organization; strong Excel and HR systems skills.
- Clear written and spoken English; Arabic and experience with government employment procedures are advantageous.
Key Competencies
- Leadership and cross-functional coordination
- Accuracy and confidentiality
- Practical HR judgment
- Stakeholder coordination & clear communication
- Problem-solving, reporting and analytical discipline
- Ability to work independently
- Knowledge of HR, legal best practices
- Risk management and compliance orientation
- Excellent communication, negotiation, and presentation skills
