We're Hiring: HR Manager – Egypt
JGulf Group is a Kuwait-based group of companies working in travel, tourism and hospitality. We are looking for an experienced HR Manager to lead the human resources function for our operations in Egypt, including our call centre and travel teams.
Location: Egypt (on-site)
Employment Type: Full-time
Experience: 7+ years in HR, including management roles
Key Responsibilities
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Lead all HR operations for the Egypt office, including recruitment, onboarding, payroll coordination, attendance and employee relations
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Manage high-volume hiring for call centre agents, team leaders and travel consultants
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Build and run retention plans to reduce agent turnover and absenteeism
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Set up and track performance management, KPIs and incentive schemes for sales and call centre teams
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Make sure the company complies with Egyptian Labour Law and social insurance requirements
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Develop HR policies, procedures, job descriptions and organisational structures
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Handle disciplinary cases, investigations and grievances fairly and professionally
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Plan training and development programs with team leaders and department heads
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Prepare HR reports and headcount analysis for senior management in Kuwait
Requirements
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Bachelor's degree in Human Resources, Business Administration or a related field
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At least 7 years of HR experience, with at least 3 in a managerial role
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Proven HR experience in a call centre environment (mandatory)
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Experience in a travel agency or tourism company (mandatory)
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Strong knowledge of Egyptian Labour Law, social insurance and payroll processes
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Experience with high-volume recruitment and shift-based workforce management
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Strong leadership, communication and conflict-resolution skills
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Fluent in Arabic and English
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Experience with HR systems and MS Excel
Preferred Qualifications
