About the Role
J&T Express KSA is looking for a detail-oriented HR professional to run our government-platform processing, employee documents and employee relations cases.
Responsibilities
- Government platforms:
- operate Qiwa, Muqeem, GOSI and the Chamber of Commerce for contracts, transfers, social insurance, residence and visas, and certifications
- HR certificates and letters:
- issue employment, salary and experience certificates with full verification, signatures and records
- Complaints and investigations:
- take employee complaints, interview the people involved, collect evidence and write objective investigation notes in Arabic with recommendations
- Disciplinary and dispute support:
- prepare notices and disciplinary documents, assist with labor dispute files and mediation, and escalate complex cases
- Employee lifecycle:
- handle contract, system and document steps for onboarding, transfers and offboarding, and answer day-to-day HR questions
- Ledgers and quality control:
- keep accurate trackers for processing, certificates, document expiry and case progress, and protect employee privacy
Qualifications
- Diploma or higher; Human Resources, Business Administration or Law preferred
Required Skills
- 2+ years in HR operations or employee relations in Saudi Arabia
- Hands-on experience with Qiwa, Muqeem and GOSI, issuing HR certificates, and handling employee complaints or cases
- Experience in logistics, courier or multi-branch companies is a plus
- Strong Word and Excel skills
- Native Arabic (interviews, investigation records and HR letters) and English
- Meticulous, professional under pressure, and discreet with confidential information
