Company Description Fayed Travel is one of Egypt’s leading travel agencies, delivering high-quality tourism services for more than 65 years. Established in 1954, the company specializes in tailored travel experiences across Egypt, including leisure vacations, incentive trips, conventions, and commercial travel. Fayed Travel serves individuals, families, groups, and corporate delegations, offering competitive pricing and personalized itineraries that highlight the country’s cultural and natural attractions. The company works with a large network of multilingual tour guides, including French-speaking experts, to create memorable and well-organized journeys. With a strong reputation and long track record of exceeding traveler expectations, Fayed Travel continues to expand its success story in the land of the Nile.
Role Description The French Tour Operator is a full-time, on-site role based in Cairo, Egypt. This role is responsible for designing, coordinating, and operating tour programs for French-speaking clients, ensuring smooth and enjoyable travel experiences from arrival to departure. Day-to-day tasks include creating customized itineraries, managing reservations and bookings, liaising with hotels and transportation providers, and coordinating with French-speaking tour guides. The French Tour Operator will handle client inquiries, provide pre- and post-trip support, and address any issues that arise during trips with a focus on safety, comfort, and service quality. The role also involves promoting Fayed Travel’s offerings to French-speaking markets, supporting sales initiatives, and maintaining accurate documentation and itineraries in line with company standards.
Qualifications
- * Candidates should possess strong Guided Tours and Travel & Tourism skills, with experience planning and operating tours for French-speaking travelers.
- Candidates should possess excellent Customer Service skills, including responsiveness, empathy, and the ability to manage client expectations and resolve issues.
- Candidates should possess Reservations skills, including handling bookings for flights, accommodations, transport, and activities using relevant systems.
- Candidates should possess Sales skills, with the ability to promote tour packages, upsell services, and support business growth in French-speaking markets.
- Fluency in French and strong proficiency in English (spoken and written) are required; additional language skills are an advantage.
- Solid knowledge of Egyptian tourist destinations, culture, and regulations, with attention to detail and organizational skills.
- Ability to work on-site in Cairo, Egypt, collaborate with cross-functional teams, and manage multiple itineraries simultaneously.
- Previous experience in tour operations, travel agencies, or hospitality is preferred; relevant education in tourism, hospitality, or a related field is beneficial.