Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. The company has evolved to meet the demands of the AI era, combining advanced technology with a strong focus on human-centered service. TP Group is committed to delivering modern, intelligent, and empathetic customer experiences across diverse industries. Team members join a future-ready organization that values innovation, adaptability, and professional growth. Working at TP means being part of a dynamic environment that supports development and long-term career opportunities.
Role Description The English Customer Service role is a full-time, on-site position based in New Cairo. The role involves handling inbound and outbound customer interactions in English through phone, email, or chat, providing accurate information and support. Daily tasks include resolving inquiries, documenting customer cases, and following defined procedures and service standards. The role also requires clear communication, active listening, and maintaining a professional and empathetic approach to every customer interaction. Team members are expected to collaborate with colleagues, participate in regular training, and contribute to a positive, service-oriented work environment.
Qualifications
* Strong English communication skills, including clear speaking, active listening, and effective written communication.
* Customer service experience or skills in handling customer inquiries, resolving issues, and maintaining high service quality.
* Background or interest in English teaching, training, or coaching to support continuous improvement in language and service standards.
* Ability to perform basic translation or language clarification when needed to assist customers and teammates.
* High school diploma or bachelor’s degree, preferably in languages, communication, business, or a related field.
* Comfort working on-site in New Cairo, with flexibility to work shifts, weekends, or holidays as required.
* Strong problem-solving skills, attention to detail, and the ability to follow structured processes and guidelines.
* Professional attitude, reliability, and readiness to learn new tools, systems, and procedures.
