OverviewAs a Customer Success Account Manager (CSAM), you will serve as a trusted advisor to enterprise customers, helping them realize business value from their Microsoft technology investments. You will lead customer engagement strategies focused on cloud adoption, digital transformation, AI innovation, operational excellence, and business outcomes.The CSAM partners closely with customer executives, technical stakeholders, sales teams, solution specialists, and partners to accelerate solution deployment, increase consumption, and identify opportunities for expansion. This role combines customer success leadership, strategic account management, and business growth responsibilities, ensuring customers achieve measurable value while advancing their cloud transformation journey.
Customer Success & Relationship Management
- Executive stakeholder management and influencing skills
- Trusted advisor and consultative engagement approach
- Customer success planning and value realization
- Strategic account management
- Change management and adoption leadership
- Cross-functional leadership and orchestration
Cloud & Digital Transformation
- Understanding of cloud technologies, AI solutions, cybersecurity, and digital transformation trends
- Ability to connect technology strategies to business outcomes
- Technical aptitude and ability to engage both business and technical audiences
- Data-driven decision making and business analytics
Business Growth & Pipeline Development
- Opportunity identification and qualification
- Consumption-driven growth planning
- Pipeline generation and opportunity acceleration
- Business case development and value articulation
- Commercial acumen and financial understanding
- Account planning and growth strategy execution
Leadership Competencies
- Strategic thinking
- Problem solving
- Negotiation and influence
- Executive communication and storytelling
- Collaboration across sales, technical, partner, and delivery organizations
- Customer-centric mindset with strong accountability for outcomes
ResponsibilitiesCustomer Success Leadership
- Build and maintain trusted relationships with customer executives and key stakeholders.
- Develop and execute Customer Success Plans aligned to customer business priorities.
- Drive adoption, usage growth, and business value realization across Microsoft cloud solutions.
- Lead executive business reviews and strategic customer engagements.
- Proactively identify risks and develop mitigation plans to support customer success.
Cloud Transformation & Business Outcomes
- Help customers accelerate their cloud, security, data, AI, and workplace transformation initiatives.
- Ensure successful deployment, adoption, and long-term realization of solution value.
- Connect business objectives with technology capabilities to drive measurable outcomes.
- Advocate for customer needs and influence internal teams to deliver exceptional customer experiences.
Growth & Pipeline Accountability
- Identify expansion opportunities through customer engagement, adoption insights, and business planning discussions.
- Partner with sales teams to develop and accelerate cloud growth opportunities.
- Contribute to pipeline generation by uncovering new business needs, transformation initiatives, and innovation opportunities.
- Align customer success strategies with broader account growth plans.
- Support opportunity progression from business value discussions through solution adoption and expansion.
Cross-Functional Collaboration
- Coordinate resources across sales, technical, consulting, support, and partner teams.
- Drive alignment between customer priorities and Microsoft solution strategies.
- Foster a collaborative environment focused on customer outcomes and long-term growth.
QualificationsRequired Qualifications
- * Bachelor's Degree in Business, Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience.
- Several years of experience in customer success, account management, consulting, cloud solutions, enterprise technology, or related customer-facing roles.
- Experience engaging with senior business and technical stakeholders.
- Demonstrated ability to drive customer outcomes and manage complex stakeholder environments.
Preferred Qualifications
- * Experience in cloud computing, AI, cybersecurity, data, or digital transformation solutions.
- Proven success driving technology adoption, business value realization, and customer growth.
- Experience identifying and developing business opportunities within existing customer relationships.
- Strong understanding of enterprise sales motions and customer lifecycle management.
- Relevant industry certifications in cloud, cybersecurity, project management, or customer success disciplines.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
