Our client is a growing health and wellness brand.
Responsibilities:
- Respond to customer enquiries across email, live chat, social media, and other customer service channels.
- Assist customers with orders, deliveries, subscriptions, refunds, cancellations, promotions, and payments.
- Investigate customer issues and take ownership of resolving them from start to finish.
- Handle customer complaints and difficult conversations in a calm and professional manner.
- Manage customer tickets and maintain accurate records using CRM/customer service platforms.
- Identify recurring customer issues and share feedback to improve the customer experience.
- Work closely with Operations, Logistics, and E-commerce teams to resolve customer issues.
Qualifications:
- Customer Service experience within e-commerce, retail, DTC, beauty, wellness, or a similar consumer-facing business is preferred
- Excellent written and verbal communication skills in English
- Strong organisational skills with the ability to manage a high volume of enquiries
- Experience with Gorgias, Zendesk, Intercom, or similar CRM platforms
- Strong problem-solving skills and a proactive approach
