About Us JOB DESCRIPTIONNetwork International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP'sAt Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.ResponsibilitiesJob Description:
- * Client Engagement & Issue Management
- Act as the primary escalation point for client and operational issues, ensuring timely engagement and resolution in coordination with relevant internal and external stakeholders.
- Liaise closely with internal teams to review, action, and resolve critical and urgent cases impacting clients or processing operations.
- Conduct periodic meetings to review open issues, track progress, and ensure closure of client-related matters.
- Stakeholder Communication & Reporting
- Provide periodic updates to the Head of Bank Processing, outlining activities undertaken, key developments, and critical issues requiring attention.
- Prepare and share monthly performance reports, including KPIs, operational metrics, and management dashboards to support visibility and decision-making.
- Performance Management & Team Development
- Conduct Monthly performance reviews for the team, providing structured feedback and identifying areas for improvement and development.
- Identify team training needs and coordinate relevant training sessions to enhance skills, performance, and operational efficiency.
- Support continuous improvement initiatives aimed at strengthening service quality, productivity, and client satisfaction.
Qualifications
- * Bachelor’s degree in business, finance, Banking, or any relevant field.
- At least 5 years of experience in the payments/banking space.
- Customer Service/Relationship(Payments/Banking) experience highly desirable.
- Relevant experience in Card operations.
- Excellent English language skills.
- Knowledge of card business and card transaction flow with a good understanding of the process flow of at least one area of the card function.
- Customer service query flow.
- Usage of MS Excel, Card Management systems, Cards process flow.
- Strong communication, analytical, and organizational skills.
- Able to lead investigations internally and take ownership of issues until closure.
- Team player and able to empathize with the client.
- Customer-focused and able to work under pressure with an easy-going attitude and the ability to multitask.
- Self-motivated with the ability to manage the client and represent the client internally.
