Job Purpose:
The Call Center Agent provides exceptional customer service by handling inbound and outbound calls. He/ She serves as the first point of contact for valued clients, assisting with a wide range of banking inquiries and transactions, and contributes to the Bank’s reputation and overall client satisfaction.
Key Accountabilities:
- Handles incoming calls from clients professionally and efficiently, addresses banking-related queries, concerns, and requests.
- Initiates outbound calls to clients as required, including follow-ups, survey responses, and provides information on our banking products and services.
- Accurately documents client interactions, ensures that all information is recorded and maintained in our customer database system.
- Promotes and cross-sells our bank's products and services to meet individual and team targets.
- Assists clients with account inquiries, Loan, and transactions financial inquiries.
- Provides comprehensive information about banking policies, procedures, and regulatory requirements.
- Resolves client issues and complaints in a timely and satisfactory manner, escalates when necessary to the appropriate department.
- Stays up to date on industry trends and changes in banking regulations to provide clients with accurate information.
- Maintains a high level of professionalism, courtesy, and empathy in all client interactions.
- Collaborates with team members to ensure the smooth operation of the call center and achieve team goals.
Qualifications and Experience:
- University/College Diploma in Business Management or Business Administration (Marketing or Management Minor)
- Fresh graduate with 0 years of registered work experience.
- Awareness of banking products, services, and procedures.
- Familiarity with Customer Relationship Management (CRM) software is an advantage.
- Proficient verbal and written communication skills in English and Arabic.
- Ability to adapt to a fast-paced, dynamic work environment.
- Strong problem-solving skill.
- High attention to detail and accuracy in data entry.
- Customer-centric mindset with a strong focus on client satisfaction.
- Willingness to work on flexible hours, including evenings, night shifts, and weekends.
Note:
This role is based in Muscat; therefore, priority will be given to candidates who reside in Muscat. Applicants from other regions will be considered only if a sufficient number of qualified candidates from Muscat are not available.
* Applications will be accepted until 22-Oct-2026 at 2:00 PM. Submissions received after this date and time will not be considered *
