Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved to become sharper, more modern, and highly focused on empathetic customer interactions. TP combines intelligent technology with human expertise to deliver future-proof solutions for clients across diverse industries. Team members join an organization that values innovation, adaptability, and continuous improvement. Working at TP means being part of a forward-looking journey in customer experience and digital transformation.
Role Description This full-time, on-site Travel Advisor role is based in Cairo, Egypt and requires B2+/C1 English proficiency. The Travel Advisor supports customers with travel planning, including booking flights, accommodation, and related services, while ensuring a smooth and enjoyable experience. Day-to-day tasks include responding to inquiries, providing destination information, handling changes or cancellations, and offering tailored travel recommendations. The role involves maintaining high standards of customer service, resolving issues efficiently, and aiming for strong customer satisfaction scores. The Travel Advisor is expected to follow company procedures, use digital tools and reservation systems, and collaborate with team members and supervisors to meet performance targets.
Qualifications
* Customer Service and Customer Satisfaction skills to manage inquiries, resolve issues, and maintain a positive customer experience.
* Strong Communication skills, including B2+/C1 level English, to interact clearly and professionally with customers and colleagues.
* Experience with Travel Arrangements and Travel Agency operations, including booking, modifications, and itinerary management.
* Ability to work on-site in Cairo, Egypt and adapt to a structured, performance-driven environment.
* Comfort using computer systems, reservation platforms, and digital tools; quick learner of new software.
* Problem-solving mindset, attention to detail, and ability to work effectively in shifts if required.
* Previous experience in customer support, hospitality, or travel services is an advantage.
* High school diploma or equivalent; further education in tourism, hospitality, or related fields is a plus.
