Job Purpose:
The Account Manager is responsible for managing and developing strategic relationships with government and private-sector clients across THIQAH's Commercial Sector portfolios.
The role focuses on driving revenue growth, strengthening client relationships, ensuring client retention, and identifying new business opportunities through upselling, cross-selling, and promoting THIQAH's solutions and services.
The Account Manager serves as a key point of contact between clients and THIQAH's internal teams, ensuring client needs are effectively addressed and translated into business solutions that deliver sustainable value, in alignment with THIQAH's strategic objectives and Saudi Vision 2030.
Key Duties and Responsibilities:
1- Account and Relationship Management
- Manage an assigned portfolio of government and private-sector clients, building and maintaining long-term relationships with key stakeholders and decision-makers.
- Develop and maintain account plans outlining client objectives, business opportunities, growth strategies, and potential risks.
- Understand clients' business needs, strategic priorities, and challenges to identify and recommend suitable THIQAH solutions and services.
- Conduct regular client meetings and Quarterly Business Reviews (QBRs) to assess account performance, review achievements, and identify areas for improvement.
- Maintain strong client relationships to ensure satisfaction, retention, and long-term business partnerships.
2- Revenue Growth and Business Development
- Achieve assigned sales and revenue targets in line with the Commercial Sector's business objectives.
- Identify and develop new business opportunities within existing accounts and target markets.
- Drive upselling and cross-selling opportunities to expand THIQAH's business and increase revenue from existing clients.
- Maintain an accurate and up-to-date sales pipeline through the CRM system, ensuring proper tracking of opportunities and sales activities.
- Coordinate with Pre-sales, Solutions Development, and other relevant teams to prepare technical and commercial proposals that meet client requirements.
- Support commercial negotiations, contract closures, and renewals in coordination with relevant internal stakeholders.
- Identify potential business opportunities within government and private-sector organizations to support portfolio growth.
3- Service Delivery Oversight and Internal Coordination
- Coordinate with project delivery, operations, and relevant internal teams to ensure services are delivered according to agreed contractual commitments and Service Level Agreements (SLAs).
- Act as a key point of contact for client inquiries, requirements, and escalations.
- Follow up on client concerns and coordinate with internal stakeholders to ensure timely resolution.
- Monitor client satisfaction and proactively identify potential service-related risks.
- Coordinate with the Finance department regarding invoicing, outstanding payments, and collection follow-ups when required.
4- Reporting and Market Insights
- Prepare regular reports on account performance, revenue achievements, sales pipeline, and business opportunities.
- Provide accurate sales forecasts and updates to support management decisions and com
- mercial planning.
- Monitor market trends, client needs, and competitor activities across relevant government and private-sector markets.
- Identify potential market opportunities and recommend initiatives to support business growth.
- Ensure compliance with THIQAH's internal policies, governance standards, and contractual procedures.
Qualifications and Experience:
- Bachelor’s degree in business administration, Marketing, Information Systems, or a related field.
- 3–6 years of relevant experience in Account Management, B2B Sales, or Business Development.
- Experience managing relationships with government and private-sector clients in Saudi Arabia.
- Proven track record of achieving sales targets, developing client relationships, and managing medium to large accounts.
- Strong negotiation, communication, and stakeholder management skills.
- Experience using CRM systems to manage sales activities, pipelines, and business opportunities.
- Fluency in Arabic and English, both written and spoken.
