Company Description Sodeco Suites is a contemporary four-star hotel located in the heart of Beirut’s most vibrant business district. The property features 11 floors with city views and 95 modern rooms and suites, each equipped with a private kitchenette for a comfortable and convenient stay. The hotel blends elegance with a unique design approach and offers diverse facilities and personalized services for corporate and leisure guests. With flexible daily and monthly rates, Sodeco Suites caters to a wide range of travelers seeking both long and short stays. Its central location allows guests to easily explore Beirut’s lively atmosphere and nearby cultural landmarks on foot.
Role Description The Front Office Agent is responsible for delivering professional, welcoming, and efficient service to all guests throughout their stay. This full-time, on-site role based in Beirut includes handling check-in and check-out procedures, managing reservations, and responding to guest inquiries in person, by phone, and via email. Daily tasks also include providing information about hotel services and local attractions, resolving guest concerns, and upholding Sodeco Suites’ standards of hospitality and presentation at the front desk.
Responsibilities
- Welcoming guests with warmth and professionalism, reflecting the hotel’s image.
- Performing check-ins and check-outs efficiently and accurately.
- Handling guest requests, questions, and concerns in an attentive and prompt manner.
- Managing reservations and ensure proper room assignments.
- Processing payments and maintaining accurate financial records of guest accounts.
- Coordinating with Sales, Housekeeping, Maintenance, and other departments to ensure a smooth workflow.
Qualifications
- Strong front office and receptionist duties experience, including check-in and check-out processes.
- Effective communication abilities, both verbal and written, in English.
- Prior hotel or hospitality experience in a front desk or guest-facing role is a must.
- Proficiency with hotel management or reservation systems and basic computer skills.
- Ability to work shifts, weekends, and holidays as needed, with a professional appearance and demeanor.
- Organizational skills, attention to detail, and the capacity to handle multiple tasks in a fast-paced environment.
