Online support for addressing the web based queries raised by the customers through website
Main duties and
responsibilities:
- Provide support to the queries raised by the Line’s customers
- Activate the required packages for the customers registering in the Line’s website
- Manage activities on the web site as and when required by Head Office
- Reroute misrouted files to the corresponding departments
- Mapp customers routed through third party platforms to the line’s system
- Assist the supervisor whenever required
- Ensure all Agency / Head Office requirements are followed as per reference Guide /SOPs
- Escalate any concerns and job-specific queries through the team Supervisor
- Ensure quality and turn around time of GCCM activities are maintained as per standard
- Achieve targets based on set standards
- Suggest improvements
- Understand requirements and provide advice to his team and management while taking decisions.
- Communication finesse and knowledge on Shipping front end operations
- Stay abreast on available technology and office equipment / tools
- Communicate in a concise manner both orally and/or in writing to effectively inform an audience / receiver. Correctly interprets messages and responds appropriately. Follows a logical sequence while communicating
- Concentrate on quality and sets personal goals based upon understanding of customer's needs and available resources
- Records the daily activity in all appropriate tools
- Ensure daily count tallies between the weekly figures and tracking sheets and productivity sheets
Main requirements
- Bachelor Degree in Languages or Translation Specialized in Chinese/Mandarin or equivalent
- 0 to 2 years of experience
- Good Chinese/Mandarin communication skills especially in writing and reading
- Proficiency in Microsoft Office
