Operations Manager
Location: Fully Remote (Must Reside in North Carolina)
Position Type: Full-Time / Part-Time Available
Compensation: Starting at $25/hour
Industry: At-Home ABA Therapy Services with expansion into Clinic in the Clayton Area.
About UsWe are a growing at-home ABA therapy company dedicated to providing high-quality, compassionate services to children and families throughout North Carolina. We are seeking an organized, proactive, and ABA-experienced Operations Manager to support our clinical and administrative operations remotely.
This role is ideal for someone who understands the day-to-day flow of ABA services, has experience working with behavior technicians and families, and is comfortable managing scheduling, authorization updates, and operational coordination within the CentralReach system.
Responsibilities
- Manage and coordinate technician schedules for in-home ABA sessions
- Handle scheduling adjustments, cancellations, and rescheduling requests with families
- Communicate professionally with parents regarding scheduling and service updates
- Work closely with behavior technicians and clinical staff to ensure smooth service delivery
- Assist with authorization tracking and scheduling changes related to insurance approvals
- Support administrative and operational workflows across the organization
- Maintain accurate documentation and scheduling information within the CentralReach system
- Troubleshoot scheduling conflicts and help ensure adequate staffing coverage
- Assist with general operations and team coordination as needed
Qualifications
- * Must reside in North Carolina
- Experience using the CentralReach system required
- Prior experience in the ABA field strongly preferred
- Experience as an RBT/behavior technician and/or ABA administrative coordinator preferred
- Understanding of ABA therapy terminology, service structures, and scheduling workflows
- Strong organizational and multitasking skills
- Comfortable communicating with parents, technicians, and clinical staff
- Ability to work independently in a fast-paced remote environment
- Strong attention to detail and problem-solving skills
Preferred Experience
- * ABA scheduling or operations experience
- Authorization management experience
- Experience supporting remote healthcare or therapy teams
- Knowledge of insurance-based ABA operations
What We Offer
- Fully remote position
- Flexible and supportive work environment
- Opportunity for growth within a growing ABA organization
- Meaningful work supporting children, families, and clinical teams
Pay
Starting at $25/hour, based on experience.
