Location: Riyadh, Saudi Arabia
Company: Merit Incentives
About the Role
Merit Incentives is looking for an experienced Senior Account Manager to manage and grow strategic enterprise accounts while leading the successful delivery of technology-enabled loyalty and engagement solutions.
The role combines strategic account management, commercial growth, project management and a solid understanding of IT systems and integrations.
Key Responsibilities
- Manage and develop relationships with strategic enterprise clients.
- Build account plans focused on client retention, revenue growth and new business opportunities.
- Identify upselling and cross-selling opportunities across Merit’s loyalty, rewards and engagement solutions.
- Lead client projects from requirement gathering and planning through testing, go-live and post-launch support.
- Translate client requirements into clear business and functional requirements.
- Coordinate delivery across Product, Technology, Operations, Partnerships and Finance.
- Manage project scope, timelines, risks, dependencies and action plans.
- Coordinate system integrations, APIs, testing, client sign-off and launch readiness.
- Monitor service levels, project progress and client satisfaction.
- Take ownership of client issues and ensure timely escalation and resolution.
- Lead regular client meetings and business reviews and maintain accurate reports and forecasts.
Required Qualifications
- Bachelor’s degree in Business, Information Technology, Management Information Systems or a related field.
- Minimum of 6 years of experience in account management, project management or technology-related client management.
- Proven experience managing enterprise or strategic accounts.
- Experience leading technology implementation or integration projects.
- Hands-on experience in loyalty and rewards programs, including offers, gift cards, digital marketplaces, points exchange and direct points redemption solutions.
- Strong commercial, project-management and stakeholder-management skills.
- Excellent communication, presentation, negotiation and problem-solving abilities.
- Fluency in Arabic and English.
Preferred Experience
- Experience working with banks, airlines, government entities or large corporate clients.
- PMP, PRINCE2, Scrum or another project-management certification is an advantage.
The Ideal Candidate
A proactive and commercially minded professional who takes end-to-end ownership, understands both business and technology, anticipates risks and consistently turns client requirements into successful delivery and account growth.
