Company Description Flamingo - Travel and Tours, established in 1989, is a well-known company in the business and leisure travel industry. The organization has grown into a leading provider of travel services, offering tailored solutions for a wide range of clients. Flamingo focuses on delivering high-quality, reliable, and efficient travel experiences. The company is committed to selecting highly qualified team members with strong experience to meet and exceed client expectations. Applicants can expect a professional environment that values expertise, customer focus, and continuous improvement.
Role Description The Reservations Ticketing Agent is a full-time, on-site role based in Sheraton, Cairo, Egypt. In this position, you will handle flight reservations, issue and reissue tickets, and manage booking amendments and cancellations in line with company and airline policies. You will respond to customer inquiries via phone, email, and in person, providing accurate travel information, fare options, and itinerary recommendations. Daily tasks include verifying travel documents, ensuring accurate data entry in reservation systems, processing payments, and maintaining up-to-date records. You will also collaborate with colleagues in sales and operations to resolve booking issues, support group reservations, and ensure a smooth end-to-end customer experience.
Qualifications
