We are seeking a professional, customer-focused, and results-driven Luxury Watch Sales Associate / Advisor to deliver an exceptional luxury shopping experience and build long-term relationships with discerning clients. The ideal candidate has a passion for luxury timepieces, strong product knowledge, and excellent communication skills, with the ability to provide personalized recommendations and represent the brand with professionalism and discretion.
Key Responsibilities
- * Welcome and assist clients by understanding their preferences, lifestyle, and purchasing needs.
- Present and recommend luxury watches based on brand heritage, craftsmanship, design, technical specifications, and customer preferences.
- Maintain comprehensive knowledge of watch collections, product features, brand history, and luxury market trends.
- Deliver personalized customer service and develop long-term relationships with existing and potential clients.
- Achieve individual sales targets and contribute to overall boutique performance.
- Manage client appointments, product enquiries, sales transactions, and after-sales service requests.
- Conduct client follow-ups and maintain accurate customer profiles to encourage repeat purchases and client loyalty.
- Maintain high standards of product presentation, visual merchandising, and boutique cleanliness.
- Ensure proper handling, storage, security, and inventory control of luxury timepieces.
- Support promotional campaigns, new collection launches, private appointments, and boutique events.
- Handle customer feedback and service concerns professionally while maintaining brand standards.
Requirements
- * Previous experience in luxury retail, premium watches, jewellery, or high-end customer service is preferred.
- Strong interest in luxury watches, horology, craftsmanship, and premium brands.
- Excellent communication, presentation, interpersonal, and sales skills.
- Ability to provide personalized, discreet, and professional service to high-net-worth individuals.
- Strong sales orientation with the ability to build client relationships and achieve sales targets.
- Professional appearance, integrity, attention to detail, and a customer-focused mindset.
- Good organizational skills and the ability to manage multiple client relationships.
- Proficiency in English; additional languages are an advantage.
- Familiarity with POS systems, CRM platforms, inventory procedures, and luxury retail operations is an advantage.
- Ability to work flexible retail hours, including weekends and public holidays, when required.
