Job summary
The Key Account Manager owns the relationship with our most strategic clients. The role keeps those accounts, grows revenue from them, and makes sure they get consistent value from our products and services.
- Department: Sales / Business Development
- Reports to: CEO
- Location: Cairo, Egypt (with client visits)
- Employment type: Full-time
Key responsibilitiesAccount management
- Manage a portfolio of key accounts and act as the main point of contact for each.
- Build strong relationships with decision makers and influencers at every level of the client organization.
- Understand each client's business, goals, and challenges, and match solutions to them.
- Prepare and run annual account plans with clear growth targets.
Revenue growth
- Achieve sales and revenue targets for assigned accounts.
- Find upsell and cross-sell opportunities and turn them into deals.
- Lead negotiations on pricing, contracts, and renewals.
- Build a pipeline of new opportunities inside existing accounts.
Client service and retention
- Make sure orders, projects and services are delivered on time and to standard.
- Handle escalations and complaints quickly and follow up until closed.
- Run regular business reviews (monthly / quarterly) with each client.
- Track client satisfaction and act early on any risk of churn.
Internal coordination and reporting
- Work with operations, finance, marketing and product teams to deliver on client commitments.
- Share market and client feedback to improve products and services.
- Keep CRM data accurate and up to date.
- Prepare weekly and monthly reports to the CEO on sales, forecasts and account health.
- Program management for projects
Qualifications and experience
- * Bachelor's degree in Business Administration, Marketing, Commerce or a related field.
- 4–7 years of experience in B2B sales or account management, with at least 2 years handling key accounts.
- Proven record of meeting or exceeding revenue targets.
- Experience in the same industry is a strong plus.
- Excellent Arabic and English, spoken and written.
- Good command of Digital tools such as AI,(such as Chat GPT, Claud, ..) ERP (Such as Odoo, SAP, Oracle), MS Office (Excel, Word, PowerPoint…) and CRM systems (e.g. Salesforce, HubSpot, Zoho).
- Multiple languages are a must (Min Arabic and English – French/German/Italian/Chinese is a plus)
Skills and competencies
- * Relationship building: Earns trust with senior stakeholders and keeps it over time
- Negotiation: Closes deals that protect margin and keep the client satisfied
- Strategic thinking: Sees the bigger picture of each account and plans for long-term growth
- Communication and presentation: Explains ideas clearly and presents confidently to executives
- Problem solving: Handles complaints and escalations calmly and quickly
- Commercial and financial sense: Reads numbers, pricing and profitability with ease
- Ownership and results focus: Drives targets independently with little supervision
- Teamwork: Works smoothly across departments to deliver for the client
Key performance indicators (KPIs)
- * Revenue achieved vs. target per account.
- Account growth rate (year over year).
- Client retention and renewal rate.
- Upsell / cross-sell revenue.
- Client satisfaction score (CSAT / NPS).
- Collection rate and days sales outstanding (DSO).
- Forecast accuracy and CRM data quality.
What we offer
- * Competitive salary plus commission / incentive scheme.
- Medical and social insurance.
- Clear career path toward Senior KAM or Sales Manager
- Ongoing training and development.
- Transportation or car allowance (if applicable).
